Worst service ever

FoneAngels - www.foneangels.co.uk
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erPowers19's review of FoneAngels - www.foneangels.co.uk

“Worst service ever”

★☆☆☆☆

written by erPowers19 on 01/08/2015

I have sent off my iPad mini to replace the cracked screen.

A couple of days after receiving it they send me an email saying that they discovered that the home button is supposedly almost broken (although the screen was cracked from the other side and I have been using it for 6 months without a problem) and they want to replace it for an extra charge.

I said no and asked for a picture of the supposedly damaged home button as proof that this is not just an attempt to get more money out of me. That request was ignored and then over the next month about 5 of my emails with the same request were just ignored. They replied to parts of emails that were related to other things but never to the part asking for pictures of the broken part.

Then about a week after receiving the iPad they tell me that actually they don't have the glass to fix it with. And they also said that they have removed the old glass so they can return the iPad but it won't have any glass on it.

So they waited for a week and removed the old glass knowing they don't have the parts.

I was told that I would have to wait for 7-10 working days. However in reality it took almost a month of waiting to get the device back.

I also got the device back only after I threatened to report it as stolen simply because they were simply ignoring most of my emails asking for updates and when they did reply they would always say something like "please wait some more". After doing that they repaired and returned it within a couple of days.

I have never experienced a service that bad.

Also note that on their website they don’t show negative feedback, only 5 star reviews. I have posted the above review there and it was never approved by them.

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Nigelmanning's Comment

Written on: 17/08/2015

I have just had exactly the same experience! I wonder how many members of the public these people trick with the supposedly faulty home screen button... It took 4 weeks for a simple cracked screen repair. I requested that our device was returned unfixed so we could get it repaired elsewhere, and was quoted £14.99 cancellation fee, to cover the cost of returning the device. I work for the Royal Mail and know full well this is no way near the actual charge of posting! Would never use again and certainly not recommend.

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Alitrolls's Comment

Written on: 26/09/2015

They also object to every negative review on Trustpilot. I’ve left a bad review there and they had it taken down. Every day there are five star reviews, some times 7 of them. I don’t buy it!

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