written by HKomol on 29/01/2024
The day after making the payment they sent an email saying they could not provide the unlocking code thus would make a refund within the next 24 hours, but that never happened. I sent several messages but received no response. Then reported to PayPal but they turned a blind eye.
written by on 28/08/2021
They take payment and then acknowledge order by saying problem but will calculate and send to email within 24 hours [Screen shot the acknowledgement] they do not reply to emails The only way is to chase them through PPal when you will be presented with an instruction to claim an instant refund through the sellers system You know if you are here that their system relies on small value amounts not being reclaimed due to the difficulties of claiming
written by bjBurke146 on 29/11/2018
I have sent several emails to their customer service email (no call centre) and not even the courtesy of one response, I was waiting and waiting to get a code , nothing happens ever !
written by lsGarrett38 on 11/08/2018
OI paid for a so called instant unlock code. The website said it would be £1.99 but when transferred to PayPal it became £4.79. I debated whether to abort at that point but I wanted the unlock code quickly so decided to proceed. When the money was paid I received an email stating that an instant code was not available but it would be forwarded within 24 hours. Then there follows a deathly silence. Three days later I got to the resolution centre at PayPal. What I found there is a request by the company to go to their website for an instant refund and please do not open a dispute. I did this and it would appear that a refund is being processed. What sort of company needs to leave such a message in the resolution centre. I would suggest it would be a company which has no intention of delivering anything and avoids being thrown out of PayPal by processing instant refunds for those who actually chase up the transaction. They will be becoming millionaires anyway because of the huge number of customers who just put it down to experience and write off the small amount of money that they have been tricked out of. Do yourself a favour and look elsewhere.
written by txGuthrie389 on 04/01/2018
Waiting for a refund since they were unable to generate an unlock code for a phone locked with Telus in Canada... For Canadian phone owners, just call your phone company. They are required by law to provide you the unlock code for your phone for free.
written by RichardHancock on 17/11/2017
Terrible Ordered a unlock code thinking it would be awesome, I was totally wrong! Thank GOODNESS for there instant refund website. I got a refund because no customer service! 0 email reply's. I was kind and explained what happened. No reply's at all! I would never recommend this to anybody!
written by QuintinMoore381 on 07/09/2017
No code sent, said would refund, but they didn't. Won't reply to email. Looks like they just make money from people who forget to get a refund through paypal.
written by on 11/12/2016
I don't recommend anyone to deal with this business. They are not responding to emails specially if it's regarding refund. They have many names: 1- Online name is : code-unlock-store2- Paypal name is : Online solutions
written by Dulcet247 on 16/11/2015
Can not unlock phones have to lodge a dispute with paypal.
written by on 08/10/2015
took money..never sent the code. and no refunds. Disputing via paypal. Beware of the message they popup on paypal to give your paypal email for quick resolution on a separate website
written by Claire168 on 17/11/2014
This company gives the impression it can unlock most phones. It will take your money IMMEDIATELY, not knowing whether they can unlock your phone or not. In my case they couldn't, and then you struggle to get a refund. DO NOT TRUST THEM
written by iqWheeler488 on 09/06/2014
theunlockdepot.com fake no refund , has to dispute in paypal
written by Rella4 on 08/02/2014
Order locking code expected to receive there and then, received nothing after numerous emails no response. So called log in details do not work. Opted to open a dispute with PayPal, noticed payment was set u as a direct debit, which I also cancelled through my bank. Used there instant refund site............ still waiting!!!! I used ebay at 1 am in the morning recieved unlock code within an hour.
written by on 14/12/2013
Fake website in order to get your personal information, I paid for unlock code and waited 2 days. They would not respond to email, nor website inquiries. Follow link above to get paypal refund (from another reviewer, it works). Liars and cheats!
written by on 07/12/2013
No code supplied but after waiting 2 weeks for a refund got one thru Paypal. This site obviously makes money from interest on monies people haven't claimed back for a period. Avoid, nuff said.
written by on 14/11/2013
I tried unlocking 2 phones. In both cases, they sent an email saying they needed more details. Filled in a web form with purchase location. Then got an email saying they could not generate the codes and would get a refund in 7 days. Used the "hidden" instant refund page here: http://www.theunlockdepot.com/refund/ and got the funds back in Paypal within a minute.
written by nlam6147 on 06/11/2013
Tried this site 3 times with 3 different phones. They couldnt even unlock a single one. Took weeks for a refund and that was when I was about to make a complaint on paypal when it had a disclaimer stating to go to a particular link to get a quick refund. I think this company relies on people forgetting about claiming their refund as they dont make any money unlocking phones- cos they cant unlock any phones. DONT FALL FOR THIS TRAP!!!!!
written by on 02/11/2013
Paid and they could not unlock my phone after 4 days. They said I will get a refund. After one month no, still no refund. Put in a claim through my credit card company. Still waiting.
written by on 30/10/2013
Total rip off,I am in the proces off getting my money back..
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As rated by our community of reviewers
Seanemmett's Response to Rella4's Review
Written on: 15/08/2016
Where on eBay did you find this company?