Item: Three www.three.co.uk
Rating: 2

swanman70's review of Three www.three.co.uk

“Very disorganised”

★★☆☆☆

written by swanman70 on 26/09/2017

Ordered two new SIM contracts online at 5pm. Had an email shortly after saying someone would contact me to confirm final details. I had a missed call the following day at 10.30am; I tried to phone back but the automated voice kept asking what number I was calling about - which of course I don't have yet.

So, hung up and rang their main number. Naturally I got through to Sales. Naturally they couldn't help, but they did put me through to "Customer Service", which actually sounded like a chap sitting in his shed using a tin can. Naturally he couldn't help either. He kept asking me for the phone number and I kept trying to tell him I didn't have one yet.

Eventually he passed me to his supervisor who at least managed to work out who I was and why I was phoning. However he then told me that it was now too long since the original order and, since my details had not been verified in time, he would have to cancel the original order and I would have to start again!

Naturally, I declined.

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Swanman70's Response to swanman70's Review

Written on: 28/09/2017

Since writing this review, Three have contacted me again with an apology and a reduced-price offer on the SIMS I wanted. For the sake of balance, I should report that this call was much better handled and, had this been my initial contact with Three, they would have had a four or five star review.

Based on this call, the new offer, their coverage and overall reputation elsewhere, I have now signed up with them. Time will tell whether I should have gone with my initial impression; I will keep you posted...

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