I think they can improve.

I deal with these guys for about a year now, i have 100 order placed on them and all where shipped out, some of them not immediately since sometimes products are out of stock, lately their stock report is totaly untrusted, also they dont honor their warranty when it comes to faulty products, either they ask you to send the product back which has a great cost or they ask you to repair it to a local shop and they refund you 20-25% at most, finally they ask you to keep the product for souvenir :) and they ask you to pay 30% of the price again to ship a new one.