Phone Recyclers - phonerecyclers.co.uk Review

★★☆☆☆
1.9 / 5
24% of users recommend this
  • Value For Money

lizzibeef's review of Phone Recyclers - phonerecyclers.co.uk

★☆☆☆☆

“After choosing free tracked postage, I wasn't supplied...”

Written on: 14/03/2014 by lizzibeef (1 review written)

After choosing free tracked postage, I wasn't supplied with the label to do so. So I sent my handset in costing £3. When my phone arrived it was devalued. I email the company stating I wanted both my phone and £3 back. A week passed and no phone or reply.
So I phoned them to get an extremely rude man. He told me he wouldn't cover the postage costs as it was 'my own stupid fault for not ringing before I sent the phone' asking for a manager I was put on hold. 10 minutes later no manager but an explanation about my handset.
I told him although he's upped the price by £2 I still wasn't happy and wanted it back,only to be told my handset had been misplaced. I am fuming. I told him if my phone isn't in my hands on Monday morning, I will be informing the police of theft, ringing trading standards and if needs be taking the company to small claims court.
I am so stupid for not seeing this before. Disgusting customer service. Stay away at all costs.

Joshears's Response to lizzibeef's Review

Written on: 02/05/2014

I think the good reviews on here must have been written by Phone recyclers themselves. When you have a bad experience you sure as heck want to tell other people about it to warn them but who goes out of there way to find a review site just to say how good it was if what you got was what you were expecting in the first place?

Reply to this comment
Report this review
Was this review helpful? 0 0