MC Recycle Reviews - www.mcrecycle.com

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4.4 / 5
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★☆☆☆☆

“Poor CS, never get what you are quoted!”

Written on: 25/10/2017

Dire customer service (rarely respond) and when you call up the level of english is poor unfortunately. 2 phones sent in, somehow they forgot about the second one. Just avoid… Read Full Review

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★☆☆☆☆

“Revalued at 0, no chance to dispute!”

Written on: 22/10/2017 by wxCarpenter189 (1 review written)

The original valuation was £26, which got revised down to £10 when they received the phone. They complained about significant scratches on the front and back. No major scratches were present when I shipped the handset; the wear and tear was in line with a well maintained phone of its age. I used the original box, but I suppose it may have been damaged in transit. Given the revaluation was in line with other providers, and I'd have been charged £3 to have the phone returned, I decided not to… Read Full Review

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★☆☆☆☆

“Unfair re-valuation”

Written on: 22/10/2017 by ayBallard43 (1 review written)

I sent a working Nexus 4, which was initially valued at a generous £26. However, when the received it, they claimed it was heavily scratched on the front and back, and re-valued it at £10. I'd dispute the classification, and would instead suggest the scratches were minor, and entirely consistent with a phone of its age. In addition, they claimed there were dents in the frame, something that was definitely not the case when the phone left my care. However, as the new valuation was in-line… Read Full Review

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★☆☆☆☆

“Avoid at all cost!”

Written on: 13/10/2017 by ffMcClure11 (1 review written)

M&C Recycle seem like they pay the best price, and will transfer the money into your account very quickly. They even state they will transfer it within 24 hours, however when I emailed regarding having not received the payment after 2 days, they said please allow 72 hours. 72 hours went by, and I emailed again, with delays in the replies, taking a few days. I complained again, and again, and again. I even called up on Tuesday morning, and they said after 2 weeks of holding my phone, that they… Read Full Review

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★☆☆☆☆

“Watch out for these chancers!”

Written on: 07/10/2017 by JayvonOrtiz (1 review written)

Shameful company to deal with. They offer one of the better prices for your phone but when you send it to them they tell you that it has "serious wear and tear" even when the phone has been in a case it's entire life and was in very good condition. They then offer you close to half the value they originally quoted hoping that you won't be bothered to ask for the phone to be returned which you have to pay for. DO NOT USE THESE CHANCERS… Read Full Review

Hellooolleh's Comment

Written on: 12/10/2017

Wish I read your review before I sent my iPhone to these Charleston’s! Same’s happened to me!

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★☆☆☆☆

“This company is the worst ever. I sent my galaxy s7...”

Written on: 28/09/2017 by McNeilii55 (1 review written)

This company is the worst ever. I sent my galaxy s7 edge into this company in perfect condition no marks scratches or anything the phone is only 11 months old. When they got back to me they said it had dents on the top right hand corner so they offered me £65 less than the quote, when I said no it tool 5 days to get the phone back but they sent a different phone back. Never use this people… Read Full Review

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★☆☆☆☆

“Previously OK, but now please avoid ”

Written on: 26/09/2017 by spWright141 (1 review written)

Historically I have used this company to recycle phones from the various businesses I’m involved with, and it has to be said, aside the diabolical lack of communication, they have always paid the price for the handsets given at sale confirmation. HOWEVER, this week, they where sent an unwanted and boxed new handset, that miraculously had a fault! Consequently the now infamous email that others reviewers have referred to, was sent to me, offering a price of £60 lower than the confirmed… Read Full Review

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★☆☆☆☆

“Awful company!”

Written on: 26/09/2017 by Karen2191 (1 review written)

Sent 2 iPhone 6's in 100% working order. Classed as minor wear & tear by my local phone shop (who don't recycle unfortunately) was given an offer price of £190 each only to be emailed & told my phones showed excessive wear & tear with deep scratches & pixelated screen!!!!! RUBBISH! Then charged £5 to get them returned to me! Absolutely appalled!!!! Angry!!!! Will never deal with them again!!!! … Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 24/09/2017 by kcReynolds1969 (1 review written)

1 star is too many for this bunch. Sent them my j5 which was promised £52 for. My phone met ALL the criteria for a working phone. It was in excellent condition with one small scratch to the back of the phone. Was packaged well and they received the next day. I had an email to say that my offer had been reduced to £38 and I had 5 days to say if I wanted to accept or cancel order (however to cancel the order would cost me £3 for them to return phone) Their email with the revised offer… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 22/09/2017 by Schaefer7 (1 review written)

M & C had my phone for 10 days without making the agreed payment into my account, I contacted them and they said they could not locate my phone! I provided tracking info and proof they took delivery on the 13/9 and low and behold my phone has now miraculously appeared however it has been reported as faulty, this is totally liesp and the phone was in perfect working order. I have now been asked to pay money by BACS to get my phone back. I will pay this and will be taking this to the small claims… Read Full Review

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★☆☆☆☆

“APPALLING”

Written on: 14/09/2017

if i could do no stars I would. Apparently they have had a break and majority of phones stolen in july. Clearly people have been having dealings with this company since then - sent them my phone IN JUNE - they then halved what they would offer me- i asked for my phone back- they said they wanted money for postage- i sent it.... NO PHONE OR MONEY - they have been palming me off since JULY with 'please be patient'. APPALLING COMPANY… Read Full Review

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★☆☆☆☆

“Terrible outfit!”

Written on: 10/09/2017 by matt2109 (2 reviews written)

I am still waiting for payment for a phone I sent in June . It is now September. they keep telling me that because their warehouse was broken in to and my phone stolen, they cannot pay out until they receive the insurance report. It is now 3 months of chasing and they keep telling me the same thing. Really angry as they should pay customers regardless of what happens to their stock overnight. They appear to be still trading as usual but somehow they don't think I should be paid for my property… Read Full Review

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★☆☆☆☆

“Rip off please don't use watchdog fodder”

Written on: 30/08/2017 by Cooljules48 (1 review written)

Just been on the phone to these rip off merchants basically they offer a higher amount to tempt you then make up things wrong with it read all reviews on this please not the ones they have put up.no emails from them they don't say who they are when they pick up the phone and cut you off .watchdog will be on to these k can't see them lasting with no customer service .apparently they will return your phone for 4.40 however it will be in a trashed state as the other reviews say .i was offered 30… Read Full Review

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★☆☆☆☆

“Avoid this operation”

Written on: 18/08/2017 by Gomezge345 (1 review written)

I would rate M&C a big fat ZERO if this site let me. They had my phone for 2 months and then fed me some BS story about it being lost then they returned it without the box or accessories. They have terrible customer service and don't reply to emails or calls and couldn't be more unhelpful… Read Full Review

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★☆☆☆☆

“Will never use again!”

Written on: 01/08/2017 by JasiahAllen1987 (1 review written)

Got a quote for my phone and when I got the paperwork the price was half the amount quoted. Luckily didn't send the phone - called the number to be told that it was a glitch with the website and that they don't run their own website (which concerns me about where the details go?!) and that I would only get the half price amount for the phone as they would not honour the price quoted. Clearly didn't care when talking to me and clearly knew they were quoting incorrect pricing but were not… Read Full Review

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★☆☆☆☆

“DO NOT DEAL WITH THIS COMPANY!!!”

Written on: 26/07/2017 by ACrookston (1 review written)

If you thought that you would be getting a company that would deal with you HONESTLY and with INTEGRITY - YOU WOULD BE WRONG. This company has told my daughter that they were burglarised and her phone has now 'disappeared'. She is now receiving messages to say that someone is trying to hack into her apple account and that she should contact the company again in 'two weeks'.  I will continue to warn people against using the 'services' of MC RECYCLING until something is done about it. THIS IS… Read Full Review

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★☆☆☆☆

“Genuinely terrible. ”

Written on: 21/07/2017 by MuhammadDavidson95 (1 review written)

I decided to send my phone to M&C Recycle via the comparison site 'compareandrecycle.co.uk' - I will not use either of those companies again. The postage instructions were not clear in any of the emails from M&C or compareandrecycle. M&C received my phone after a delay stating they hadn't received the phone and suggesting maybe it had gone into the 'unclaimed area in their warehouse' I packaged and labelled the goods as they instructed and got proof of postage from Royal Mail. I was then… Read Full Review

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★☆☆☆☆

“Absolutely disgusting service!”

Written on: 15/07/2017 by Pricesann (1 review written)

April we sent 2 phones valued at around 350-400! Every time we asked what was going on we got some excuse. We got offered some money for 1 phone but we wanted the other back. So we payed the £4 to return it but never got the phone and still no money for the 1st phone. After constant e mails they now tell us they got broken it to! So 3 months later still no money or phones!! Worst service I have ever revived! Would definitely not recommend!… Read Full Review

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★☆☆☆☆

“UNPROFESSIONAL SERVICE”

Written on: 08/07/2017 by AddisonStokes (1 review written)

MC FAILED TO ACKNOWLEDGE RECEIPT OF PHONE AND ADVISE PAYMENT HAD BEEN MADE. MORE THAN 6 DAYS LATER STARTED TO CHASE PAYMENT. MC FAILED TO PROPERLY COMMUNICATE THE PROBLEM AND COULN'T EVEN GET MY NAME RIGHT, AFTER 5/6 EMAILS FINALLY RECEIVED PAYMENT FOR MY PHONE.I WOULD NOT USE THIS COMPANY AGAIN… Read Full Review

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★☆☆☆☆

“Awful company do not use ”

Written on: 02/06/2017 by Webb376 (1 review written)

I sent my htc one back they offered me £100 before I sent it back, once they received the phone they offered me via email £50 they said there was marks on the phone and it losses charge very quick, there's no marks on the phone it doesn't lose charge I obviously refused there offer, asked them to send the phone back, they sent me an email on the Wednesday giving me the payment details I paid it online £4.40 I sent them a email on Thursday saying I've paid it can they please return my phone… Read Full Review

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