written by MuhammadDavidson95 on 21/07/2017
I decided to send my phone to M&C Recycle via the comparison site 'compareandrecycle.co.uk' - I will not use either of those companies again. The postage instructions were not clear in any of the emails from M&C or compareandrecycle.
M&C received my phone after a delay stating they hadn't received the phone and suggesting maybe it had gone into the 'unclaimed area in their warehouse' I packaged and labelled the goods as they instructed and got proof of postage from Royal Mail.
I was then finally offered an insulting £20 for the device. I declined as the price they stated was £196 through compareandrecycle, I will add at this point the phone was in the condition I stated it was in. This in itself is extremely disappointing, and of course ultimately a waste of time. The email communication I had of M&C was conflicting when stating their assessment of my device.
I refused the offer by sending them an email back, and sent them the money for postage including my order number as requested, asking for the tracking number as I had paid for their express return service. Long story short I didn't hear from them for a week and no tracking number was sent, despite several unanswered emails. Finally I received my phone, it was in a worse condition when I sent it and wouldn't power up at all.
Lesson learnt- the best price offered through phone recycle comparison sites is definitely my second consideration now, firmly behind the credentials of the purchasing company offering a price.
I am also disappointed with compareandrecycle, the star rating system they use needs some work.
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