Currys is advertising their trade in everywhere so when it came to getting rid of my old laptop i thought they best option was send it to them. I was very wrong. I sent my laptop 3 weeks ago and it was delivered 2 days after i sent it. Waited a week, no email about it. So i sent one, a few days later no response so i sent another one. And another. And another. AND ANOTHER! I sent a total of 6 emails over 3 weeks, none got a response. I could find no number that connected me with issues for trade in. There online chat was absolutely useless. I finally connected to a person on the phone and they were useless and said they’ve not dealt with trade ins before, all i wanted was to know where the f my laptop was and why i hadn’t received any money or any emails. I was given a number that would apparently connect me to the trade in team, once i emailed them it bounced back and said my email was blocked from contacting that email . I AM FURIOUS. They not only make it impossible to find out what’s going on they make it impossible to make a complaint of any sort. I have previously thought currys was great but not anymore. My next option is driving 40 minutes to the closest curry’s to try and sort it in person. NEVER USE THIS SERVICE UNLESS YOU GO IN PERSON.

Myself and my partner sent our iPhones off. We chose currys trade in thinking this was an established company but I couldn’t be further off the truth. It has been nearly month and they are messing us around. No money, no phone returned. Please do not use this company!!! I would give them 0 stars if I could

Sent my s21 to Currys - online I was offered £120 - email from them saying my phone has screen burn so offered me £30!!! I emailed saying my phone was in full working order - I had my phone checked before I sent it off and they checked for screen burn - nothing. I am relieved to say I have just had this phone returned to me - I wish I had some sort of proof as I don't even know if it's my mobile. Do not use Currys for trade-in - stay well clear.

Shocking service, cannot contact by telephone & they don’t reply by email. Sent my trade-in to them 3 weeks ago but have received no correspondence & no payment. Chased twice, no response, third time they said I’d been sent the payment a week ago……..I haven’t. Back to square one with no payment & unable to get a response.

14th Jan I booked two trade ins online. Sent them off and they were delivered a few days later. A week later after hearing nothing I spent ages trying to find out how to contact them and in the end got given an email from customer services (?). No response to first email after a few days so sent again. Got a response saying they had processed payment on 25th. Waited 5 days. Nothing. Chased again. No response. Raised a complaint. No response. Emailed again requesting an update and got a reply that they had processed payment on the 29th now. So a week later after nothing in account, I chase again to be told I need to give them my bank details again so they can check and that was a few days ago with no response. I shall replace my kit elsewhere and advise others to do the same. Atrocious.

Wow where do I start? I never write reviews but needed to so no one uses this service. I was quoted £260.00 for a iPhone 12 Pro and I was sent a pre paid box to send it in you have the option to send on special delivery, which I’m so glad I did meaning you get a picture of proof of delivery and a signature. The phone was signed for which I received a copy of and was sent a picture from Royal Mail. I waited 2 weeks after 2 weeks no confirmation email or anything received saying they had it or no payment. I rang Currys customer service and was put through to 4 different people, no one had a clue what I was on about and they were useless. Apparently you can’t call trade in I was told I would get a call back no call received obviously! Another 2 weeks passed still nothing I went into my local Currys, this was about the only help I got the worker was great took all my details gave my his personal work email to contact him on and also gave me an email for trade in who he and myself contacted I finally heard back from them in which there only vocab consists off ‘please allow us some time we are working on issues’ they even referred to me as a different name at one point so they must say the same to everyone! Chasing and chasing over 20 + emails no response or very little still no payment they pretend and lie to you saying they have processed and when you don’t receive it act like it’s an error on your half at this point it was theft. So after 20 + EMAILS, ONE TRIP TO MY LOCAL CURRYS, LIED TO I finally received my payment in full 2 MONTHS LATER! I only think I got payment really because I had proof of delivery and a signature if not you have no chance! Do not send your phone here your better off selling it yourself. They will take your phone! Do not use these if I could rate 0 stars I would. They are not even worth the 1.

I traded in my phone and was told I get initial £1 and then a further £150. My £1 came immediately so I knew they recieved my phone and accepted it. 2weeks later I called and after being passed from person to person I was told you cannot call the trade in team as they do not have a number and was told to email. When I did email they asked me for proof which I sent and they didn't accept. I then sent all correspondence between myself and trade-in and they said they will process my payment with their next payment date, mind you its been 1month already. 2weeks later I contacted them again and was told payment has been process and to wait 3-5.working days. After that time I contacted again and was told my payment will be processed. Again few weeks later told its processed and to.wait 3-5 working days. I even got told the day the money was sent to me and I still haven't received it. All I have been told is to be patient with the payment which they have already sent. Its been 4months and they have failed to send it. You cannot escalate further, there isn't a complaints department. 

I traded in my phone with curry’s, sent it in the packaging they provided, sent recorded delivery to cover myself and ensure it got there safely. It arrived two days later (20/10/23). I hadn’t heard anything at all, but I knew they’d received my phone as I was able to track it and see. After two weeks i called to enquire, I was passed back and forth for HOURS before someone finally told me that there’s no contact number for trade ins?! She gave me an email that was incorrect, after searching online I finally found a few other emails to try and one eventually replied. It’s been six weeks of “we’re processing your payment, it’ll be with you in 3-5 working days”, even after providing two different bank accounts for them to attempt (they said the first account was blocking the payment?). 6 weeks later, still haven’t received the £310 they owe me, can’t get anything more than “it’s being processed” and I can’t speak to anyone else about it. The absolute worse service I’ve ever used without fail. I’ll update if I ever receive it but I’m not hopeful

Bought a tv from them nearly £3000.00 applied to trade in my LG 50” only 6 yaysa old just wanted a picture and size upgrade.Sent me proper offer of £20. Sent back to me a e Mail with reference Numbers waited 6 weeks old tv stuck in the corner in the lounge in the way. Phoned and was told I was talking to Laptop trade in dept.Dont know Tv trade in number or e Mail. Waste of space useless people.Its a disaster. Look elsewhere.!!

Very poor and dishonest service they are giving. I was quoted £70 for my Samsung. Posted in their packaging which I know they recieved after only a few days... weeks pass and no word from them so I chased and was told I would recieve £20 from my phone. When I asked the reason for the deduction, was told they would investigate and get back to me which they never did. The phone was completely covered it's entire life, factory reset and working perfectly. A report should be given if they are changing the price but it's a sham they're running so they're not offering accountability.

Trade in my phone, samsung S20+ and was quoted a price of £270. Before I posted it I had it checked at the local samsung repair shop and they passed it as perfect. Recieved a email from currys saying there is screenburn and have a revised price of £50. Needless to say I cancelled the trade in and have asked for my phone to be returned. Avoid at all costs. They try to sham you.

Traded in my iPhone XR sent it off in the packaging they provided, have proof by Royal Mail it was delivered, they can't locate my phone so won't pay out !!! Absolutely disgusting customer service, 2 weeks later endless emails back and forth, still no phone, still no money ! Can you get hold of anyone to talk to - NO!! Avoid them !!

I sentnofg a phone with a slight scratch to the screen in the packaging they sent. I then received an email back saying the camera glass was cracked. It definitely wasn't. I asked them to return it and the camera glass is smashed. 

I noticed late yesterday at about 5.30 pm on 14 October 2020 and this morning at 8 am Currys PC World were advertising Microsoft Surface Pro7 i5 for £659. I took a print and went to the local Currys PC World to purchase this tablet . On my arrival there at 10 am, the price was £899 at the shop. I quiried it with the shop manager and I showed the print out to the him. I simply asked how can they increase the price of a product by nearly 30% in a matter of 2 hours. His response was that the head office often do it to manipulate customers and this isn’t new to their stuff. In my view this is a disgraceful business. People should be aware and don’t buy anything from such a business and organisation.

I bought from e bay nokia lumia 530 for 34.99£ after 3 months using screen crack on half so i contacted seller curryspcworld customer representative accept my return&exchange with out any problem thats not enugh she upgraded my headset to nokia lumia 635 59.85£ with no extra cost i start return on friday and they dispatch my new headset on monday 24hrs courier now i just want to say how suprised i m this people are great trained to deliver high quality service. Thank you  Customer representatives curryspcworld Kind Regards

How weird! I'm Going to agree with the views of the general public on that retailer!! I bought there a 10inches tablet and a HP printer with two set of ink cartridge included and purchased another two set of cartridges that were in promotion in that moment. Considering the prices of micro chipped ink cartridges today, better make an economy whenever you can! So I slowly used my ink (I'm not printing every day) and finally reached, 6 month after, one of the two promotion pack. And noticed that the black cartridge was faulty (surely the famous microchip) refusing to print the alignment page that you have to scan afterwards. No sell by date on this item but it couldn't be replaced because it has to be returned in 28 days after sell date. So DO NOT STOCK UP promotion items you will be screwed if they are faulty. Pathetic and illegal

I sent a phone into them to recycle was checked against a imei site and was shown as clean But currys have said its blocked and refuse to return it ,I've contacted checkmend and I'm going round in circles ,I'm the legal owner and purchased this from ebay . They won't help but keep referring me to checkmend who are even worse ,now I don't know what to do

Excellent service! I sent my phone off on Thursday, decided to post it special delivery so it would be insured and also get there faster. By midday Friday I had an email confirming they had received the phone and that it had passed their quality checks and verifications. The money was in my bank by the following Tuesday, 3 working days! They also offered me the highest price compaared to other sites. Can't fault them at all!