ABSOLUTELY SHOCKING CUSTOMER SERVICE

Click here if this is your business
★☆☆☆☆
1.4 / 5
12% of users recommend this
Click here if this is your business
  • Signal Coverage

  • Customer Service

  • Value For Money

Fiona3557's review of Vodafone - www.vodafone.co.uk

★☆☆☆☆

“ABSOLUTELY SHOCKING CUSTOMER SERVICE ”

Written on: 03/09/2014 by Fiona3557 (1 review written)

On 2/9/14 I went for a phone upgrade and new contract and as such have decided on a new service provider thus leaving vodaphone - as is my right!!! While in store, the sales assistant called vodaphone to obtain the PAC code however it was stated that the relevant tel. line was busy and that I would receive a call within 24 hours to get same. THE CALL NEVER CAME so I called them! I was passed around 4 different people who couldn't find my details, etc despite me using my mobile number (vodaphone contract)and giving them all my personal details as requested!!!! I was put on hold countless times and then passed to the next person who it transpired was as incompetant or just plain obstructive as the one before!!!! ALL I NEEDED (still need)WAS THE PAC CODE - which I am entitled to!!! I spent some 49 minutes of wasted time on this call trying in vain to resolve what should have been a simple task - I am sure in this computer driven world - the PAC code IS easily accessible!!!! In finale - I was told I would get a call within 24-48 hours (haha - heard that one before!!! ) and given the address of the nearest vodaphone shop who might be able to assist!!! Not even a guarantee that they will of any use !!!! AM I THE ONLY ONE TO RECEIVE SUCH A SHODDY INCOMPETANT UNPROFESSIONAL SERVICE????? The only recommendation I could make at this time to any poor unsuspecting potential customer to vodaphone is - ''RUN.....RUN AWAY.....RUN AS FAST AS YOU CAN TO THE NEAREST OR FURTHEST OTHER PHONE PROVIDER.......VODAPHONE DO NOT HAVE WHAT IT TAKES TO PROVIDE A DECENT PROFESSIONAL SERVICE........


A VERY UNHAPPY AND DISGRUNTLED - NOT TO MENTION PAC CODE NUMBER LACKING - FORMER CUSTOMER

  • Over 1 Year

    Time with Network

  • Signal Coverage

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0