Awful customer service

Click here if this is your business
Virgin Mobile UK - www.virginmobile.com
★★☆☆☆
1.8
From 593 reviews
19.0% of users recommend this

  • Signal Coverage

  • Customer Service

  • Value For Money

Click here if this is your business

Paulneac's review of Virgin Mobile UK - www.virginmobile.com

“Awful customer service”

★☆☆☆☆

written by Paulneac on 15/03/2018

The worst customer service I've ever experienced I opened a new 2 year contract with them they sent a faulty sim. Took 2 weeks to receive a new one, I made a complaint as I had a new phone with no network for 2 weeks, kept contacting them they then said I agreed to close the case which I never did. They were so rude and arrogant saying if you don't like it make a complaint to a third party.
I have to stay with them for 2 years for me they should not be aloud to do this the way they treat their customers

  • 0 - 6 Months

    Time with Network

  • Signal Coverage

  • Customer Service

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account