Wonderful Customer Service

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O2 - www.o2.co.uk
★★☆☆☆
1.9
From 754 reviews
24.0% of users recommend this

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david61948's review of O2 - www.o2.co.uk

“Wonderful Customer Service”

★★★★★

written by david61948 on 28/01/2015

I don’t actually have a contractual relationship with O2, but my wife did.
Half way through a 24 month contract ( at almost £30 a month for an I-Phone ) she died and I was apprehensive about contacting O2 to notify them of this and deal with the options for the remainder of the contract.

They have a specialist Bereavement Team who were absolutely marvellous.

The contract was cancelled immediately, no further payments, and I got to keep the phone. Not only that, but they unlocked it within a few minutes so I could use it on my own network.

Even the official part of notifying them of my wife’s death was handled with great sensitivity.

I can only give them just 5 stars maximum as a review but feel they deserve at least 10 for the superb quality of customer support at such a difficult time. They restored my faith in human nature and big corporations. Well done O2.

  • 6 - 12 Months

    Time with Network

  • Customer Service

  • Value For Money

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