you don't even get what you pay for

I'd rate 0 star if it were available.

Localphone is cheap; not just the rate, but also EVERY other way. I ran into series of technical problems. Localphone tech support gave me whole lot of runarounds; including reconfiguring firewall, extra access code, ..., NONE of which worked. After two weeks of back and forths, I was notified of account closure and balance refund. More than a week into the waiting, there was no trace of refund. I contacted Localphone rep again. Guess what? Accordingly to their "policy", they don't refund after certain number of days of account balance refill. What option do I have? Keep enduring their technical problems? No, even worse. They didn't even reinstate account. Where is my remaining balance? Localphone employee year-end bonus?

Apparently I was not alone. Various other reviews also point to the identical problems: cancelling customer account after unsolvable problems, AND, shamelessly stealing customers' remaining balance.

Stay away from this irresponsible company. There are other more responsible providers.