Switched On Insurance Reviews - www.switchedoninsurance.com

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★★☆☆☆
2.3 / 5
33% of users recommend this
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  • Customer service

  • Value For Money

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Switched On Insurance - www.switchedoninsurance.com

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Latest Reviews

★☆☆☆☆

“Worst Insurance Company!”

Written on: 01/11/2017 by Blakeqq346 (1 review written)

Save yourself and avoid joining up. I wish I had read the reviews before I did. They might be cheaper but it's not worth it. Lost my phone and am now three weeks later has my claim been approved. They require so much documentation it's unbelievable. They wouldn't accept my bank statement as proof of address and kept asking for a utility bill, even though I kept replying that I don't pay utilities where I rent. Same thing with them wanting a letter from my SIM provider confirming details of the… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 24/04/2017 by Adelyn229 (1 review written)

Please avoid at all costs! Not sure how they have received any more than one star! Zero stars would be my vote if I could. The worst insurance company I have ever dealt with in my whole life. I put a claim in 6 weeks ago and they company are making it very difficult for me to claim, even though I have provided all the relevant details many times over. May I add the details they require for a claim are very excessive, and I feel not all the details should be required? Especially photo ID? I've… Read Full Review

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★☆☆☆☆

“DO NOT TAKE OUT THIS INSURANCE !!!! IT doesn't exist...”

Written on: 22/04/2017 by JulienMiddleton1967 (1 review written)

They do not reply to emails and are not contactable. They just take your money !!!!!!!!… Read Full Review

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★☆☆☆☆

“Avoid - waste of money ”

Written on: 25/03/2017

I cannot contact them by phone. The number is either unobtainable or 25 minutes to get through. The claims process is complicated. I have waited 4 days and still do not have a decision on whether my claim is accepted. I have abandoned the insurance route and I am having my phone repaired at a cost that is less than the excess… Read Full Review

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★★★★★

“Great Service”

Written on: 16/11/2015 by benny_78_99 (1 review written)

I upgraded my phone, at last, and needed to swap my insurance over. I found the customer support very helpful and efficient and managed to get my new phone on my policy with only a single call lasting less than 5 minutes. Found the person I spoke to very knowledgeable and friendly. Although I've not had to make a claim on my new phone (and hope I don't have to) I did make a claim on my old one which was dealt with very quickly and I was up and running again well inside a week… Read Full Review

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★★★★★

“Great value and service”

Written on: 16/11/2015 by MarkS1979 (1 review written)

Had the misfortune to claim twice for an iPhone and iPad. In both cases the device came back as new. Really pleased and certainly got value for the next few years! Customer service very good. Would be better if claims were open on a Saturday as had to wait until Monday to call them, although online claims process was slick. Overall I would definitely recommend to others… Read Full Review

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★☆☆☆☆

“AVOID this rip off company”

Written on: 22/09/2015 by Cadences291 (1 review written)

AVOID this rip off company… Read Full Review

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★★★★★

“Very impressed ”

Written on: 25/03/2015

I don't leave positive reviews except for exceptional service. I made a claim on my insurance as I smashed the screen on my Galaxy S5. I was able to make a claim online and each step was emailed to me. When I phoned, everyone I spoke to was extremely helpful and friendly and the phone was answered quickly. I sent my phone off for repair, the tracking said it was signed for at the repair centre on Monday. I expected to be waiting about a week and was completely amazed to get my phone back on… Read Full Review

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★☆☆☆☆

“Impossible to get hold of”

Written on: 06/08/2014 by Freeky (41 reviews written)

This firm clearly want to avoid contact with customers at all costs, if you try calling them you will sit in a queue for ages (at position 2) then when you eventually get to the top of the queue your informed there is no-one at the extension your calling (not that you entered any extension) if you continue you will be sent back to the queue, guess where, position number 2!!… Read Full Review

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