Worst insurance - I am told that have to wait uncertain time

I have a lost and stolen policy for my items.

I made a claim for my stolen gadgets on 14th OCT and sent all necessary documents they've requested. I explained my urgent need for the replacements that the gadgets are part of my urgent business process and It has effects on my job negatively. I didn't hear anything from them since.

I called today and wait for half an hour on the phone. The only answer I got whatever I said was repeatedly read from a script that I have to wait 2 business day to get an answer after reviewing of few documents! Then I wonder what's waiting for me at the next step.


Update 17th OCT:
They sent me forms to fill and told me to wait 2 business day again!

Why didn't send me these forms at the first time??? Why unnecessarily are you taken my time even though I told you it is urgent?

Update 20th OCT:
No answer after two working days. I called them and wait about an hour on the phone and I am told that I have to wait uncertain time period until a hired investigation team completed their investigation. I asked that if they can give me an approximate time and I am told they can't give me any time period how long I have to wait.

Now I will be seeking legal advice.