Terrible Service - Complaints process does not work either.

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zackcain's review of Lloyds TSB Mobile Phone Insurance www.lloydstsb.co.uk

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“Terrible Service - Complaints process does not work...”

Written on: 12/08/2017 by zackcain (1 review written)

Under-valued my phone. Refuses to replace it with a device of equivalent speficaition as their ToS Suggests. Instead, how it works is they ebay your phone, find out how much it would cost for you to buy a used one from a seller that's been around for longer than 12 months and has more than 3 feedback. For me, this meant that my £400 (used) phone was being sold on ebay by one seller for £200 for god knows what reason. They used this as the value and ended up paying out £220.

Originally I was only being offered the £200 and it took me 5 weeks, 30 emails, 7 phone calls of complaints to obtain this result. They constantly were confused by the name of the phone because the IMEI doesn't have the exact same name as the device.

WOULD NOT RECOMMEND.

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