Terrible Customer Service

Click here if this is your business
1.6 / 5
16% of users recommend this
Click here if this is your business
  • Durability

  • Value For Money

HaroldPark's review of Samsonite - www.samsonite.co.uk


“Terrible Customer Service”

Written on: 01/12/2012 by HaroldPark (1 review written)

Expect a wait time of at least 30 minutes for a call. Terrible customer service. When I finally connected, they did not recognize my product. Everything from them is made in China, so there help centers are oblivious.

Damaris Flores is a terrible customer service representative. Every time I write an email, I get the same generic response without her reading it.

The product is garbage and overpriced. The wheel fell off after the first use.

  • Durability

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0