Terrible Customer Service

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HaroldPark's review of Samsonite - www.samsonite.co.uk

★☆☆☆☆

“Terrible Customer Service”

Written on: 01/12/2012 by HaroldPark (1 review written)

Expect a wait time of at least 30 minutes for a call. Terrible customer service. When I finally connected, they did not recognize my product. Everything from them is made in China, so there help centers are oblivious.

Damaris Flores is a terrible customer service representative. Every time I write an email, I get the same generic response without her reading it.

The product is garbage and overpriced. The wheel fell off after the first use.

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