Samsonite warranty in UAE is joke

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Samsonite - www.samsonite.co.uk
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Guest's review of Samsonite - www.samsonite.co.uk

“Samsonite warranty in UAE is joke”

★☆☆☆☆

written by on 30/11/2012

Samsonite product warranty is joke. The stores in UAE sell saying it is 100% covered by warranty. The card says it is limited warranty.
No one from sales to service has info when asked as to what the limited warranty covers. Each sales person in each store has different version.
Recently Samsonite did not fix my kick guard for a rolling tote saying they do not have part and is not covered by warranty. The bag has 10 year limited warrantyy and is only 2 year old. Now without being able to fix the kick plate it has rendered the bag useless.

The stores in mall say they do not have any printed version stating what is covered under warranty. The sales girl went to the extent of saying that what she says is what it is.

So do not buy a samsonite product in UAE and especially without knowing what they cover in 10 year limited warranty.

  • Durability

  • Value For Money

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