10 year guarantee is rubbish

Click here if this is your business
★☆☆☆☆
1.3 / 5
8% of users recommend this
Click here if this is your business
  • Durability

  • Value For Money

DeeDee77's review of International Traveller luggage by Landor & Hawa

★☆☆☆☆

“10 year guarantee is rubbish ”

Written on: 07/08/2014 by DeeDee77 (1 review written)

Sub O G Worlds lightest case.
The entire inside metal frame collapsed the second time this case was used. I took photographs and contacted the makers Landor & Hawa.
At first their emails were polite and asked for more photos, I unzipped the lining and took more photos of the broken frame.
I also sent a copy of their 10 yr guarantee and the swing ticket off the case showing store where I bought it, JT Hughes, it showed the bar code and the discounted price of £50 They then asked for the original receipt, I didn't keep this and thought the guarantee and store ticket should suffice. They refused to offer any recompense saying they had different policies for different stores and needed the receipt. I fail to see what bearing this had on a faulty case. They were adamant in their refusal, so their 10 yr guarantee is worthless, even with the store ticket.
Don't even think about purchasing, this is not a robust item and you will not be compensated for any failure of merchandise by the manufacturer. In future I will stick to Antler or Samsonite.

  • Durability

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0