First Luggage Reviews - www.firstluggage.com

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★★☆☆☆
2.2 / 5
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Latest Reviews

★☆☆☆☆

“Horrible customer service”

Written on: 07/06/2017 by zeinhoferniko (1 review written)

Do not send any luggage with this company! I have recently sent 2 suitcases from Arizona to Austria. First, they did not send me the labels which you have to print out and attach to the suitcases until I tried to contact the company a couple of days before the pick-up day. Nobody replied until they finally sent me the labels in the morning of the pick-up day which was really stressful. Second, there was a huge delay, because my suitcases got stuck at the customs in Munich. Third, I got charged… Read Full Review

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★☆☆☆☆

“A scam”

Written on: 18/05/2017 by Noe230 (1 review written)

To avoid. They are unreliable. Personal belongings damaged, complaints ignored, arrogant over the phone, delivery not as scheduled,they are very unprofessional… Read Full Review

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★★★★★

“In October last year I moved from Canada back to...”

Written on: 13/05/2017

In October last year I moved from Canada back to Germany and needed some of my things to be sent to Germany. I am extremely happy that I had chosen First Luggage. Their service is unparalleled. Next year I have to go back to Canada, and I certainly will contact First Luggage again. Thank you First Luggage!!… Read Full Review

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★☆☆☆☆

“ stay away”

Written on: 11/02/2017 by AbrahamBroussard (1 review written)

dont use them . stay away from that company.they take money without shipping… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 29/08/2016 by Polerito (1 review written)

From the beginning it was difficult to get an accurate quotation. I payed in advanced the full service with credit card trusting in their word that any difference will be refund once the operation was done...it`s been a month an I`m still waiting the refund. The problems started on the very first moment they came to pick up my luggage. The delivery address in labels and documents were´t correct. Bags were received at destination opened and completely damaged, 3 days after our arrival, and a… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 29/08/2016 by Polerito (1 review written)

From the beginning it was difficult to get an accurate quotation. I payed in advanced the full service with credit card trusting in their word that any difference will be refund once the operation was done...it`s been a month an I`m still waiting the refund. The problems started on the very first moment they came to pick up my luggage. The delivery address in labels and documents were´t correct. Bags were received at destination opened and completely damaged, 3 days after our arrival, and a… Read Full Review

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★☆☆☆☆

“Awful service all around”

Written on: 28/07/2016 by Amandakendzior86 (1 review written)

The booking started out well with the customer service rep taking the details and being very efficient in emailing/calling to arrange. Then on the day of pick up, nobody showed up and no one notified me to let me know it hadn't been picked up. I only found out because my client mentioned nobody had shown up. After calling and emailing to find out what had happened, they admitted they had hired it out to Fedex, who had then used a third party to do the collection and were notoriously… Read Full Review

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★★★★★

“Great”

Written on: 16/06/2016 by Tapee (1 review written)

I worked in London for 8 months this year from America and took 4 large suitcases with me. When I was leaving, I did not want to bring all the bags back at once, so I kept two large suitcases back at a friends home to be shipped to me later. When looking into services that did this, I wanted to make sure I didn't inconvenience my friends and that I'd get my bags in a timely fashion. When looking on google for services, First Luggage was the first link I clicked on. Their affordable prices, easy… Read Full Review

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★★★★★

“Luggage shipping experience”

Written on: 14/06/2016 by 14McGarry (1 review written)

We found First Luggage on a link from Eurostar and our first experience of their service was highly efficient, the delivery man was most helpful friendly and polite. 10/10 Mad a big difference not to have to carry our luggage with us We have booked our next one already and while the cost (£90) remains competitive we will continue to use their very reliable service… Read Full Review

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★☆☆☆☆

“Expansive and médiocre service ”

Written on: 12/04/2016 by Aflastic (1 review written)

Not only the dates set with First Luggage were not respected but I had to pay 30 € of vat and taxes on the shipping rate (not on the goods as they were personal idtems) I sent several requests by mail and called 3 times with no answer at this date… Read Full Review

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★★☆☆☆

“Fault Admitted. Refused to recompense me ”

Written on: 06/04/2016 by RuislipRacoon (1 review written)

FIRST LUGGAGE DELIVERY OF ONE CASE My case was collected 10 days before I was scheduled to arrive at my destination. I was told it would probably arrive during the week prior to my arrival. I telephoned on the previous Friday to find out if it had been delivered and was told that it was in Funchal (Madeira) at the depot. I was asked if I would like it to be delivered that day,but I told the assistant there was no urgency since I was not arriving until Monday.....however, I would be arriving… Read Full Review

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★☆☆☆☆

“Heads up their ass”

Written on: 27/02/2016 by CassiusFigueroa8 (1 review written)

They did not show during the scheduled pick up day... of which I was given a pick up window time of 9:00am-5:30pm. Waiting all day then ultimately being stood up was extremely unprofessional. As of now I have not heard anything back from the company rep. Completely mismanaged and unreliable service… Read Full Review

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★☆☆☆☆

“NO SHOW on delivery day - no warning, no apologies”

Written on: 18/02/2016 by Stevens312 (1 review written)

I have been home all afternoon waiting for my delivery, which was due on or before 3pm. At 3.30pm, having not heard anything from First Luggage, I called them and they said "we'll look into it and get back to you". Half an hour later, still nothing, so I ring them up again and insist that they tell me now where my delivery is. The answer was "there is a delay, you will be delivered definitely today but at 7pm". So not only will they be 4 hours late, but no one had the professionalism to call up… Read Full Review

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★★★★★

“Great efficient service”

Written on: 30/10/2015 by kezza17 (1 review written)

How they got my suitcase delivered so quickly I will never know. I dropped it off at their office late afternoon and it arrived at our house in Florida the next morning. So efficient. My suitcase was all nicely wrapped with the plastic covering too. I choose to take my suitcase to their office as it was nearby and their paperwork was due to be delivered was 'cutting it fine'. Also the company that was going to pick up the bag could not even confirm morning, afternoon or evening for pick up… Read Full Review

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★☆☆☆☆

“First Luggage UK”

Written on: 22/10/2015

Absolute worst company I've dealt with in awhile. Scheduled a pick up and delivery both within the UK, received confirmations and even three phone calls the morning of the pick up to continue confirmation. Driver never showed up. We called them around 430pm after they said pickup would happen between 1030am and 1pm for them only to say that THEY put the pickup in too late and the driver couldn't make it. They never thought about calling us to tell us that while sitting around all day. Once we… Read Full Review

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★★☆☆☆

“Still awaiting documents”

Written on: 27/06/2015 by 440Bishop (1 review written)

I have been using first luggage for several years but customer service has now reached an all time low.it is Saturday afternoon and i have a pick up from the States monday but no documents and no phone call from them. Very unsure what to do as leaving for vancouver 8am monday from hotel. The sales service is efficient with confirmation handled well but it is the customer service that is dire. It is unacceptable to leave a customer worrying whether the documents will arrive or not. First… Read Full Review

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★☆☆☆☆

“Travellers from Italy BEWARE”

Written on: 17/02/2015 by BeatriceT (1 review written)

I had an absolutely HORRIBLE experience with First Luggage VIP. I was shipping my luggage from Italy to the US after a semester abroad and it was a nightmare. First off, they REQUIRE you to have an Italian phone number for pick-up, which they of course did NOT inform me of when I booked the collection. I only found this out when they called me on my US phone a day before collection and just expected me to magically produce one. Their website also allowed me to book on an Italian holiday, but of… Read Full Review

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★★★★☆

“Let's see! First Luggage”

Written on: 02/10/2014 by KayaAndersen363 (1 review written)

I am at this moment awaiting the documents that I am assured will arrive 1st class today. I emailed and rung as I booked this collection last week and want to finish suitcase for the collection booked for Monday but could go Friday as my son works for the FedEx depot it will be going to. This is not the first time I have used First Luggage I have been using this service for 5 or 6 yrs but feel the service has declined in its customer service area in the last 2 yrs and if it does not improve… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 09/09/2014 by tamsinspargo (1 review written)

I arranged a collection with First Luggage two weeks ago to send some belongings ahead of me, a few days before moving to Sweden. I notice there is another negative review on this site from someone also moving to Stockholm, so maybe First Luggage just hates Sweden for some reason! I used First Luggage a few years ago when moving back to England from abroad, and was really pleased with the service, so did not even contemplate using another company. A few days before my collection was due, First… Read Full Review

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★☆☆☆☆

“Damaged parcel, no compensation: avoid them!!”

Written on: 31/07/2014 by CamDej (1 review written)

A fortnight ago, I used First Luggage services to send a medium suitcase from London to Paris. My suitcase was absolutely brand new (first use!), in rigid plastic, with 4 wheels. On the collection day, I was firstly surprised when a DHL driver came to collect it, as it is not specified on the website. He did not act very professionally and tried to refuse to take the documents First Luggage explicitly said to give him whether he was aware of them it or not... 4 days later, my suitcase was… Read Full Review

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