A Word of Caution

Click here if this is your business
2.4 / 5
31% of users recommend this
Click here if this is your business
  • Durability

  • Value For Money

Doobie46's review of Antler www.antler.co.uk


“A Word of Caution”

Written on: 02/08/2014 by Doobie46 (1 review written)

Although after my first trip using my Antler luggage, I would have given it a 5 star review. After the second trip, I can only give it one star. It is very light and easy to use. However, after unpacking from the second trip, I noticed rattling without a clear idea of where the problem was. I unzipped the inner lining to discover the interior plastic support had completely shattered.

I sent a warranty claim including pictures and description of the damage. A full week later, I got an email from Antler that they would review my claim and let me know the result within 28 days. After not receiving a reply, I sent them a reminder email. So now, my initial claim and reminder email have been totally ignored. Another email asking why I didn't receive at least and explanation has also been ignored.

I can only assume that the great customer service reviews I have seen are generated by Antler itself.

I still think Antler makes a good product, but think about buying these products if you are relying on the warranty.

  • Durability

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0