written by rosemarks on 29/09/2016
I was using another software for just about 7 years. That company raised their support rates to nearly double and I could never get support when I needed it. I would call and call and have to leave voice mails and never got a call back. The rare times I did, the support person was useless or wanted more money so I decided it was time for a change.
I looked around, tried a number of solutions including web based ones and decided on Kennel Connection for a number of reasons. The first was that a live person answered the phone. After that, the sales and training department kept in touch. After purchase I got a free training session but didn't really need it because we watched all the training videos online.
I did not want an online solution because I don't want someone else having access to my customer information. I also didn't want my employees to have an excuse to surf the web all the time.
I have no complaints with the software or support and it's been almost a year now. Each time I call, either I speak to someone live or get a call back. I also joined the facebook group and the people who answer questions there do so quickly and sometimes late.
If you want a comprehensive program with great support, choose Kennel Connection.