My interview on line was very thorough. The representative answered all my questions with favourable answers.Was happy with most things, due to my age, wish these types of insurance were about when I was younger. But then of course when young you don't want to think about dying, do you?

Having just spoken to the advisor I found him to be very helpful and knowledgeable, he explained everything precisely and took the time to explain individual points that I wasn’t guite au fait with. I am pleased that I contacted Avalon Funeral Trust

Spoke to advisor today and organised my funeral. He was respectful of my needs and made it very easy to put into words what I wanted.

Yes I was pleased I made the funeral plan. I was well informed, but found out later when I read the information about it afterwards, there were some issues, which I had not heard properly. Small print stuff. It was so much information to contain that I was bound to miss a few points. I would have rather had the information in front of me, so I could in my own tempo be informed. I asked, to be send a mail, but this isn't the way the system works. So one thing , which I didn't realise, if I die after the 12 months I will only receive what I would have paid in in that period of time.Anyway it is always the small print which needs attention. All in all, I will hopefully pay the entire amount so I don't have to worry about the small print. Best RKN

Very helpful and friendly service got my peace of mind at last

A report on rising funeral costs made me sit up so I contacted Avalon to discuss a suitable plan for me. I was very impressed by my advisor’s attention to detail and general demeanour. I learned everything I need to know while having some amusing exchanges. I was delighted that no pressure was brought to bear and that my options are totally flexible. I am content in the thought that I have made an arrangement that will alleviate the burden when the time comes. Thank you for your courtesy and for handling a difficult subject with understanding and care.

Today I spoke to Nicolas about my funeral he was so kind and helpful he soon put at ease .He explained everything so well I am very sure his mum would be so proud of him. Thanks so much.

we were very pleased with the plan it was explained very well

The young lady that I spoke to was very friendly and helpful. Everything was explained clearly, the cost of the plan was reasonable, my mind is now at ease knowing my Family will not have to worry about Funeral bills. The payment methods are well designed to make payment easy.

 i spoke to a man today who made it so easy for us to understand our plan

Took her time to explain options both plan and payment Very polite and patient No pressure selling The product meets my current requirements with options to change at a later time if necessary Will relieve my family of further stress and will tell friends and family about my positive experienceThank you

The hole thing was done I was made to feel at ease and the staff was so friendly and very helpful l would tell my friends to do it now my family will not have to do anything

Nothing was to much trouble took her time to explain everything happy and friendly put you at ease

After seeing a advert on my tablet and filling in a quick form online I was soon speaking to a very friendly and very polite member of your staff who went through a plan that suited me. He was really professional and very understanding and helpful, nothing was too much for him and he was ready to answer any questions that i may have had. It was a really nice experience considering the subject we were talking about. I would highly recommend this company and their staff to anyone. Thank you.

Excellent service and all details were explained to me so that I could understand exactly what I was signing up for and what was included in the package. The key element for me was that the price was fixed at today's prices and the cost would be covered no matter how much inflation increased. The three options for paying are very good as one should fit everyone's budget.

Spoke to a man who explained in simple to understand details of how the plan would work and the cost. Very impressed.

Good to talk an help me thsnk you so muvh

The person to whom i spoke was very thorough in explaining the funeral plan to me. He answered all my questions to my satisfaction.   He was also a pleasant man to talk to. Wish there were more people like him to talk to. Very short of people like him nowdays

The man I spoke to was extremely helpful and approachable. I didn't have many questions because he explained everything to my satisfaction.