Warning! Don't eve n think about dealing with Phoenix.!!!!

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Phoenix Life Insurance www.phoenixlife.co.uk
★☆☆☆☆
1.2
5.0% of users recommend this
  • Customer Service

  • Value For Money

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119Woodruff's review of Phoenix Life Insurance www.phoenixlife.co.uk

“Warning! Don't eve n think about dealing with...”

★☆☆☆☆

written by 119Woodruff on 08/02/2017

Pay attention to this review and all the other reviews. DO NOT INVEST ANY MONEY IN THIS COMPANY IF YOU HAVE MONEY INVESTED MOVE IT RIGHT AWAY. I had a pension sharing order from the court in September 2016 I still have no money in my account and the so called "customer care clowns". Have not got a clue where it is and why it's not there. ! I have been insulted be-littled made to feel inadequate upset anxious and I have ended in tears after most of the conversations I've had with this company. For the first month after my court order no one would speak to me as they said it was in my husbands name and one of the clowns told me to get my husband to write a letter to authorise me access to the pension!!!! We had just been through a terrible divorce. 3 months later a letter arrived I asked what it was and was told it shouldn't have been sent to me. They then told me my solicitors hadn't sent the pension order to them , this was a lie just to stall me again. More solicitors fees for me! Then 3 weeks ago I recieved a letter confirming the money was now in my account although the letter arrived signed by the "operations director" with the wrong initial the right surname the correct address but someone else's policy number ! This from the director so you can imagine what the rest of the team is Like. There is usually no one of authority in the office after 5pm so you won't be able to speak to any one in charge as they are not available and if they tell you they will ring back .... they won't. I phoned tonight and was asked my national insurance number , I told her but she told me it wasn't the one they have on their system so she wasn't going to speak to me. I asked how I would get through security if they have a different national insurance number to my correct one as I don't know the incorrect one they have she told me"to ring back tomorrow " I'm now going to the ombudsman for help . Don't put yourself through a nightmare put your money in a biscuit tin under your bed before you think about handing any money to Phoenix.

  • Customer Service

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