Abbey life ---Total shambles , no customer service skills ,

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Eightmonths's review of Abbey Life Insurance


“Abbey life ---Total shambles , no customer service...”

Written on: 06/07/2017 by Eightmonths (1 review written)

I don't even know where to begin with this as I'm lost for words following the shambolic customer service I have received

Anyway Dec 2016 I received a letter advising they had traced a pension policy I had not received , upon phoning them they refused to discuss it as my details on their system were out of date and I wad asked to send my original marriage and birth certificate, which I did atheist same day , I left it a week before calling back , but details had still not been updated forward 6 weeks and numerous phone calls made by me , they had found my documents buried in their post room somewhere , but then they lost them again ( I had the birth certificate for 60 years so I wad very upset ) I have never got them back so they agreed to pay compensation, 8 months on and this remains unresolved, no one ever calls me back , they promise to resolve on phone and then do nothing, after all this the policy turned out to be worth £12 !!!!!!!! And if they had told me this at the time I would have told them to keep it , every person I have spoken to has been useless , I have spent the last 4 months taliking to the same person who is a total joke

I have just called him again , and he said oh yes we need to sort this out !!!!!!!!!

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