AVOID AVOID AVOID Wouldn't reccoment to my worst enemy.

Roberts Crossley Solicitors - www.robertssolicitors.co.uk
★★☆☆☆
2.4
35.0% of users recommend this
  • Value For Money

Samantha1980's review of Roberts Crossley Solicitors - www.robertssolicitors.co.uk

“AVOID AVOID AVOID Wouldn't reccoment to my worst enemy. ”

★☆☆☆☆

written by Samantha1980 on 25/07/2016

AVOID AT ALL COSTS!!! When buying a house the last thing you need is a 'solicitor' expecting you to do and know everything for them... It has taken months to do a service that should of been able to be done in 4 weeks. Searches not done properly, awful when any communication. If you ask anything it seems as if you have phoned a creche and a child has answered the phone and has no idea what they are meant to do, then turns into strop mode with a disgusting attitude towards you because you asked a question and get responses like 'it's only midday''what do you expect me to do' the list goes on... and on... months into it if you Google the persons name it turns out to be a trainee that you are paying full price for. Nearly lost us the house twice because of there incompetence and ignorance. You explain the situation more than once for example going to be homeless and they just do not care and will put your case on the back burner when it should of and could of been done months ago. Chain free sale at both ends, easiest sale and move... right? ... wrong. Last minute you get asked to send original proof of ID and to post the contracts on the day before you should be moving. With no warning of course. Then 9 plus documents to read through sign and send over and when questioned they say they do not know where you should sign and to read it all. Including sellers part even though only buying. Eventually sends out one by one explaining it, but manages to attach someone else's flood report!!!! Aghhhhh!!  I cannot stress enough to not go with this company as the whole experience has been amazingly dispicable with them. Rude, stroppy, clueless and downright disgusting service. You are advised not to act on your own behalf but with this lot you may aswell just do it then atleast you know where you stand and have not got anyone else to blame and try to push along! AVOID AT ALL COSTS!!!!!

  • Value For Money

Angrylady57's Response to Samantha1980's Review

Written on: 05/09/2016

This firm is is handling the buyer at the bottom of the chain on our sale and is absolutely atrocious on how they handle the other legal parties in the chain. They do not respond to emails or phone calls and drag their feet at every chance. I just hope that enough people report them and get something done about them.

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