Optima Legal Reviews - www.360.optimalegal.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid at all cost!”

Written on: 01/12/2017 by GoodGrief123 (1 review written)

Honestly, I have never had an experience like it. They are a shambles. An absolutely moronic mess if poor processes, horrific communication and wildly disengaged and seemingly untrained staff. I spent countless hours trying to piece together their disjointed service in order to drag our remortgage through. I am frankly amazed they are in business at all and fear for the day I ever have to suffer their crippling incompetence again. Avoid at all cost!… Read Full Review

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★☆☆☆☆

“Would never recommend”

Written on: 29/11/2017 by DevynHayes (1 review written)

No updates, no real understanding and really difficult to make contact! Lucky if they answer the phone and any online communication has taken around 48 hours for a response. I honestly have never felt compelled to right feedback on anything before, yet the service has been so poor I felt it necessary to share… Read Full Review

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★★★★★

“Efficient, clear and hassle-free. ”

Written on: 26/11/2017 by 79Porter (1 review written)

After starting my remortgage process, I came across all the bad reviews here. I have to say, their online dashboard nade the process clear, minimal effort was needed from me, and it only took 18 days from offer to completion… Read Full Review

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★☆☆☆☆

“Diabolical and a complete farce ”

Written on: 17/11/2017 by Rodriguezet124 (1 review written)

Optima Legal are horrendous. I saw the light go out of my solicitors eyes when she saw they were working on behalf of the seller of the house I’m trying to buy. Totally unprofessional, can’t get an answer from them and when you do they are clueless. We have been ready to complete for 2 weeks at their demand that we were ready yet they are dragging their heels. Then have gone back on parts of the contract that they agreed to. Delay after delay. Good luck to anyone who is starting their… Read Full Review

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★☆☆☆☆

“Optima legal are the worst at everthing they do”

Written on: 14/11/2017 by 150Levesque (1 review written)

Optima legal are completely incompetent. Calling you can hear staff raoaring at each other I don't understand how anyone can work in that environment and definitely reflected by their terrible approach to customer service. I would completely avoid they are not worth time, money, and the effort that you end up putting in. I really hope they go under as they are really terrible at what they state they provide as a legal company. I would actually rate them below nothing… Read Full Review

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★☆☆☆☆

“Avoid at all cost!!”

Written on: 10/11/2017 by Gregorykk194 (1 review written)

It has been a absolute nightmare dealing with optima legal. What should have been a simple re-mortgage took well over 2 months, there is no communication I received no response via email I had to ring if I ever wanted to speak to anyone which was a waste of time as they would never be able to help or would say someone will get back to me which never happened. Loss of paperwork I Sent and not even opening emails containing important information also added to the long delays. Please avoid using… Read Full Review

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★☆☆☆☆

“Incompetence on an Industrial Scale”

Written on: 26/10/2017 by veMcWilliams251 (1 review written)

We have been trying to transfer ownership between my partner and her ex, It requires a simple piece of documentation to complete. Optima assured us that the documentation was sent over a week ago. When they were chased they kept changing the day of the document's dispatch, until today they finally admitted that they have not sent it at all and they will do that straight away. The delay has caused no end of problems and it looks in all probability that this deal will collapse - and all because… Read Full Review

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★☆☆☆☆

“DON'T do it”

Written on: 05/10/2017 by Smithne95 (1 review written)

Please, no matter how much your provider recommends Optima, you must get other quotes. If they are higher but reasonable...don't use Optima. They are simply horrendous. I could go on but just take my advice - you'll regret it if you don't… Read Full Review

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★☆☆☆☆

“Stay well clear”

Written on: 28/09/2017 by Simmons330 (1 review written)

Learn from my mistakes, stay well clear of this Mickey Mouse company. Incredibly slow, missed completion date, did not respond to multiple emails, would not answer phone calls. Absolutely shocking… Read Full Review

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★☆☆☆☆

“Appalling, slow, and unresponsive”

Written on: 03/09/2017

Unfortunately, I had no choice but to user this organisation, as it was part of the remortgage with Clydesdale Bank. They were slow, totally unresponsive to dozens of emails, and had it not been for constant phone calls, I'm sure we would have been waiting for months for a very straightforward remortgage to have completed… Read Full Review

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★☆☆☆☆

“Stressful and unpleasant experience ”

Written on: 29/08/2017 by Connell1971 (1 review written)

Terrible experience I am currently in, 6 months and no result. I'm not sure what I can do and how much they will charge. definitely never go with these people. Watchdog should investigate… Read Full Review

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★☆☆☆☆

“Disgusting, lazy, ”

Written on: 18/08/2017 by timpsyb (1 review written)

Contact mostly by email. If you phone it's often an answer phone message. Premium rate phone number. If you email, it states 24 hours to get back to you. Totally disorganised office. No contact to say of any issues unless you contact them. Then finally send messages to say there is outstanding paper work. I had sent it twice. The 3rd time I had to send it recorded delivery so they couldn't lie again. They obviously lose it then claim it wasn't sent. Rang to speak to case manager. Not… Read Full Review

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Davidprice38's Response to timpsyb's Review

Written on: 30/08/2017

They are worse than ever. This is a 'mortgage bucket shop' and obviously works on the basis that the lenders use them. I have never used such a terrible 'legal' service with such high costs for messing you about. There standards of checking documents that they issue is lamentable. They set rules or suggest that the rules are set by lenders which Government institutions such as the Land Registry say are unnecessary. Junk outfit. Avoid like the plague

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★☆☆☆☆

“Digusted”

Written on: 02/08/2017 by markiehaze (2 reviews written)

Rude people on the phone. Lazy and they lied about not receiving paperwork. I can honesty say this company os terrible and i would advise to avoid at all costs… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 01/08/2017 by Williey109 (1 review written)

A simple re-mortgage has taken far longer than it should have done. I have spent many hours contacting them by phone,and always appear to speak to a clueless teenager of some type,never a solicitor.I get the feeling that this is a Call Center environment,not a proper solicitor practice.Emails un-answered,the customer portal is a joke,having to send in documents again by recorded delivery as they have lost the first lot.If your bank uses them,read the reviews on here,and get a proper… Read Full Review

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★☆☆☆☆

“Lazy, lax and rude”

Written on: 27/07/2017

"Solicitors" only by name. These guys just can't be bothered and I am not sure how much longer they will sustain their complete disregard for their customers. Don't even ask for an apology. You will be better off complaining directly to your mortgage provider. -Forgot to request a redemption figure so remortgage got delayed -Didn't tell me that a form hadn't arrived so remortgage got more delayed -Told me that the service was free so I shouldn't complain (I looked up free in the dictionary and… Read Full Review

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★☆☆☆☆

“Forced to use Optima but shocking handling of a remortgage”

Written on: 14/07/2017 by Usually007 (1 review written)

I recently remortgaged a rental property I own and was forced to use Optima as they were the solicitors chosen by the mortgage company. They are slow to complete simple conveyancing and if you have any issues good luck trying to speak to anyone on the phone. I finally managed to get hold of someone but they offhand and just made the issue more complex. I had to agree to an additional fee for a process, which my own solicitor had already advised was not necessary. This additional process lead… Read Full Review

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★☆☆☆☆

“The worst”

Written on: 11/07/2017 by bearcub1985 (1 review written)

Poor processes. Unclear instructions. Time consuming. Argumentative staff… Read Full Review

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★☆☆☆☆

“Completely inept. Lost multiple items 'in the post'”

Written on: 06/07/2017 by ReaganSchofield (1 review written)

I had no choice in using Optima Legal, as they were the company NatWest chose. They were pleasant enough on the phone, but incredibly slow to act and rarely followed through on anything in a hurry. The most infuriating thing though, was the way in which, having already supposedly lost two items of post, they refused point blank to send anything either registered or signed for. If it was the cost that was bothering them, they had already charged me around £400 - surely enough for a postal… Read Full Review

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★☆☆☆☆

“re mortgage”

Written on: 24/06/2017 by afMartin369 (1 review written)

absolutely useless and infuriating! As many others have stated the call centre staff are useless and incompetant. What should be a simple process has turned into a 6 month drama, they time waste by asking for documents that have already been produced and they have no legal knowledge what so ever… Read Full Review

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★☆☆☆☆

“shocking service. stay clear total incompetence ”

Written on: 08/06/2017 by miffedcustomer75 (1 review written)

the service started good then my case got a bit complicated where i had to get another solicitor involved. once things were sorted trying to get them to move my mortgage forward was horrendous. I was doing more than them phoning my lender and then sending information to them. the completion date was supposed to be on a Friday.. 2 weeks on still going... and at least 2 calls a day to them where i was told your case manager will be in contact... no calls just a message on the portal not even… Read Full Review

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