Totally useless 2.5 years to settle a no fault admitted claim Cannot get through on phone changes of handlers Denying recieving documents all to delay and make money Do not use I'm now going to the ombudsmen with this

I am most angry with this company as they do not get back to me with any updates, I have constantly had to chase them for information regarding my claim , its been over two years and still no resolution, also my insurance has doubled because of it as even though its a no fault claim its still showing as unresolved/ongoing which bumps up current insurance policy

Terrible communication! They do not answer calls or emails! Shoukd have been a simple settlement for a no claim fault but 9 months later still waiting! The allocated person is useless and y not be in a job she can’t do.

This company MUST MUST MUST be investigated there is something wrong with the way they behave - it is likely they are skimming off innocent peoples compensation and trying to slow things down so things never get done - They inflate figures for treatment and then try to get you to threaten you that you may have to agree to pay for your own treatment when pushed they start to try to bully saying better not go to court as Judges often rule against claimant - There is really something suspicious and that is why I have already spoken to the legal ombudsman please report this unscrupulous company as there are thousands of reviews all saying the same things -money gone missing bacs not paid compensation offers very low ( do they keep the rest)? Are they in cahoots with insurance companies are they in cahoots with the medical experts are they in cahoots with the treatment suppliers - how can they justify the large fees they supposedly charge driver admitted liability its a win win still waiting for treatment - phone calls never returned IT SOUNDS like there is a massive sham going on - This is the number for the legal ombudsman CALL THEM AND COMPLAIN I am trying to get my insurance company to agree to find another solicitor as I know they are hopeless -some obvious made up reviews are they made up by staff members the questions are endless the road never ends with this bunch of jammy rogers REPORT THEM

No communication at all. I was involved in as incident, not my fault, on 29 April 2022, all paperwork done just need to receive the compensation. No point calling or emailing. Somebody somewhere is collecting a lot of money and holding onto it........

They are Disgusting Rude arrogant people Stay away from this rogue insurance They will deceive you and take advantage And circumstances and use it against you When you complain they mislead and then they block you

No correspondence, do not represent its customers and only interested in making money. I believe this company is acting sham. I wouldn't recommend this company to my worse enemy.

Hit by a drunk driver on Christmas Day. Have been chasing my case handler for months but she refuses to reply to emails and messages via their online claims system Emailed the complaints department 10 days ago and not had the courtesy of a response - looks like time to involve the legal ombudsman Please please please do not instruct this firm. Their service is non existent If I could leave one star I would

In a accident September 21 now nearly April 23 cannot get in touch with the person dealing with this case does not respond to emails and cannot speak to him directly.M Foran

I can not stress enough how much you shouls AVOID, AVOID, AVOID. I would give them minus star rating due to the fact that they lost me £9K in compensation, rang me some 4 hours after i had an head impact, failed to look after me knowing what meds i was on due to the accident, used specialists that contracdicted themselves and they fail to look after their staff memeber who were having personnal issues while dealing with my case. You are just a number on a carosel and treated as a commodity rather than a person. I had to let it drop due to the fact that it was having a negative affect on my healt

I would have given them given no stars I am sick of waiting for an answer to my messages, emails and phone calls . I was hit in November 2021 the other party admitted liability in march this year and I'm still waiting for them to do what they are contracted to do . I stupidly thought when the other party admitted it would be sorted quickly I was wrong . I was given my own solicitor but have never managed to speak to her in 8 months . I will never recommend this company to anyone to use.

This company do not seem to have anyone answering calls or emails. Using the my claim is a waste of time as nobody responds. I last heard from them in March for a loss of earnings form to be completed for a not at fault accident back in November, despite calls, emails and messages asking for an update you hear nothing back. How can a company operate so badly? I wish I could have chosen a different company from the start.

Unprofessional, misinformative and unhelpful. They do not have a clue of what they are doing. One star is too much!!!

Thanks for representing me in court and winning I would recommend your company any time 10/10

Carpenters or jack of no trade? I am also awaiting to receive update and settlement from a not at fault rta from October 2020, that I made. it is now may 2022 queens jubilee. I too would like the celebrate, as, yes, this is an important date. however, carpenters are forgetting the people who are undergoing unnecessary stress, prolonging and withholding information, the company is such a mess to all of you who are walking in my shoes. I feel your disgruntlement. I think it's time we all get our full settlement. I would like to know if you have live human staff working for your company and do they have a heart amen.

Worse service ever over 4 years later and just had a answer back! Awful customer service no answer to emails i send! Do not use

My crash was 2016, I still have no resolution to my claim and now the firm is not replying to my weekly emails and phone calls. Disgusting way to treat a crash victim. All about the money with them, if they can’t make it with you they forget about you it seems. December 2021 was last I spoke to anyone it’s now may 2022!!!!