October 2017 my car was involved in an accident, I was with Quotemehappy. The offending driver’s insurance accepted their client was at fault, the police gave him 6 points on his driving licence and a fine. However, the insurance claim which Carpenters conducted has only just been completed, July 2023, over five and a half years later. Over this time I have been asked repeatedly to submit information that has already been submitted, agents have come and gone and when challenged current agents have suggested the fault lies with previous employees of Carpenters. I have had requests for updates ignored and have been told that I have had documents emailed to me, statements which were blatantly untrue. I feel that this claim was dealt with unprofessionally with an attitude of disinterest at best. I have made my concerns known to the most recent case handler and have been told I would be contacted after making general complaints – this never happened. I feel the time this has taken was unacceptable, and the attitude of all at carpenters was poor. Quotemehappy take note; you are as strong as your weakest link, your weakest link is Carpenters and it’s a very weak link.

I had a minor accident in my car over two years ago. The other party was at fault and admitted it. Should have been straight forward to get your back, not with this company! The first solicitor assigned to me never answered my e-mails, or kept asking me to supply the same information again and again. Eventually, I got another person to deal with my claim, again the same issues. It's been like this for over two years! I keep getting ignored, or passed on to someone who doesn't care. Although, I got the car repaired, I still out of pocket for lost earnings and travel costs. Please avoid this company, you won't get anywhere with them!

Supposedly tasked with resolving my car insurance claim by Tesco (with whom I had the insurance). The member of staff assigned to me we will call 'Bush'. On writing to this person, I asked if the third party had changed their mind and could they do this (I had previously received a letter stating the third party had admitted liability). Bush responded stating that they had not received any correspondence from them...GET OFF YOUR BACKSIDE AND CONTACT THEM THEN! Needless to say they didn't at any point contact them, as I had asked. Bush stated that third party can admit liability by letter and then withdraw it. How? Why? What had changed. I never received any answer to this. And all the time person kept repeating 'please fill in the questionnaires, please fill in the questionnaires' - I have given my details to FIVE different companies that Tesco outsources the various jobs to. I explained that if the third party had changed their mind it would not be worth filling in the questionnaires. This fell on deaf ears. 'Bush' refused to contact any other party for information. Rude, arrogant & unhelpful. None of the questions / issues were answered / resolved. I washed my hands of the situation as this point and refused to communicate with Carpenters again. Overall I lost out to the tune of £145, that was AFTER Direct Line had sent me a cheque to cover my excess. This was a light car park prang, around 5mph speed at impact. Please note this is Carpenters Law, Lawyers/solicitors, Birkenhead.