Carpenters Law Reviews - www.carpenters-law.co.uk

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Latest Reviews

★☆☆☆☆

“Totally Useless!”

Written on: 19/09/2017 by ReeseFraser172 (1 review written)

I had a minor accident in my car over two years ago. The other party was at fault and admitted it. Should have been straight forward to get your back, not with this company! The first solicitor assigned to me never answered my e-mails, or kept asking me to supply the same information again and again. Eventually, I got another person to deal with my claim, again the same issues. It's been like this for over two years! I keep getting ignored, or passed on to someone who doesn't… Read Full Review

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Customerresolutionteam's Comment

Written on: 20/09/2017

We are sorry to hear that you are unhappy with the service that we have provided. We always aim to provide excellent customer service and can only apologise if this was not your experience. To enable us to look into this for you we would ask you to please email Customer Resolutions with your claim number and contact details. Many thanks, Carpenters.

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Customerresolutionteam's Comment

Written on: 03/10/2017

We appear to have omitted our correct email address.

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Honobonus's Comment

Written on: 22/10/2017

It doesn't matter who I send the e-mails to, they are either on leave or have left the company! It explains why my claim is still outstanding! Your customer service is a joke!

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★☆☆☆☆

“Rude, arrogant, inept & vompletely unhelpful. AVOID!”

Written on: 04/12/2015 by Sickov_Anti-service (34 reviews written)

Supposedly tasked with resolving my car insurance claim by Tesco (with whom I had the insurance). The member of staff assigned to me we will call 'Bush'. On writing to this person, I asked if the third party had changed their mind and could they do this (I had previously received a letter stating the third party had admitted liability). Bush responded stating that they had not received any correspondence from them...GET OFF YOUR BACKSIDE AND CONTACT THEM THEN! Needless to say they didn't at… Read Full Review

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