Wren Kitchens Reviews

★★★☆☆
2.9 / 5
1569
47% of users recommend this
  • Value For Money

Summary

Note from Review Centre: Wren Kitchens & Bedrooms rebranded to Wren Kitchens in May 2016.
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Latest Reviews

★☆☆☆☆

“Cheap nasty kitchens”

Written on: 19/10/2017 by Matteo13 (1 review written)

I have only had my kitchen 2 years and the plastic is coming away from the chipboard doors , wren are trying to blame me for cooking once a day . Their kitchens are not fit for purpose. The look really nice but the quality is terrible don't buy wren kitchen… Read Full Review

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★★★★★

“Nothing wrong with Wren”

Written on: 14/10/2017 by HelenHarston (1 review written)

We bought our Wren kitchen 2 years ago and have no problem at all. Initially a door was damaged on arrival nut was replaced with no problem whatsoever. We are now moving house and will be buying from Wren again. I'm sorry to read some of the bad reviews but encourage anyone to see the quality of the product and compare the prices with similar suppliers. Seems some people want everything for nothing. However we didn't use the installation service so can't comment on the fitters. We bought from… Read Full Review

Wrenkitchens's Response to HelenHarston's Review

Written on: 19/10/2017

Hi,

Thanks for the great review!

Regards,
Adam

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★★☆☆☆

“AVOID STRESS! DO NOT BUY! Absolute nightmare, start to...”

Written on: 11/10/2017 by Reece389 (1 review written)

We shopped around. We looked at various options with different companies and after two meetings with a designer at Wren's Great Western Road branch in Glasgow we finally settled on a plan and design that we loved - and even though it worked out more expensive than some of the others we had looked at, we were certain it would be worth paying the extra for the seemingly better quality build and finish. The first hitch was delivery. We were told that it would be delivered on a date to suit us… Read Full Review

Wrenkitchens's Comment

Written on: 19/10/2017

Hi,

Sorry to hear this. If you'd like to confirm your order details, I'll look into this for you.

Regards,
Adam

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★☆☆☆☆

“Not interested once you've paid up !”

Written on: 10/10/2017

Like others have found the after sales a complete shambles , numerous faulty and missing parts failure to deliver the goods when agreed , once they have your money not interested in completing the project within any particular timescale, ignore numerous emails not even having the decency to respond. My project started first week of September with a 2 week timescale now approaching mid October no delivery or completion date ! Many other companies with equally good kitchens avoid like the plague… Read Full Review

Wrenkitchens's Comment

Written on: 19/10/2017

Hi,

Sorry to hear this. If you'd like to confirm your order details, I'll look into this for you.

Regards,
Adam

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★☆☆☆☆

“PLEASE DO NOT USE THIS COMPANY!!!!!”

Written on: 09/10/2017 by 444Marshall (1 review written)

We brought a high gloss white kitchen. Our kitchen fitter book in 2 weekends to fit it....5 months later!!!! Wrong parts delivered, missing parts, damaged parts , the list goes on! Please don't buy from this company- it will only end in tears!… Read Full Review

Gemalf's Comment

Written on: 10/10/2017

Wholeheartedly agree the after sales is appalling once you have paid your money absolutely no interest in finishing the project some 6 weeks after completion we are still waiting for over 15 missing , faulty or damaged components , end panels , doors , tap , sink with elivery date or fitting date in sight , avoid Wren like the plague

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Steflass's Comment

Written on: 15/10/2017

How this company is allowed to trade is beyond me. My kitchen took 8 months and we continue to dispute with furniture ombudsmen over a year later. £20k upfront and offered £450 compensation. Seems FOS side with WRENS appalling ethics and they continue to upset many more customers due to the lack of accountability!

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★☆☆☆☆

“AVOID!!!”

Written on: 06/10/2017

DO NOT even consider using this absolute disgrace of a company. No matter how good their latest offer might look, or how much you might like their products, trust me IT IS NOT WORTH IT! From the moment we signed our contract, the nightmare began. Items were missing from our design, different items were missing from our delivery, items arrived damaged etc. etc. Every time there was a problem, we were treated with absolute contempt (both locally at Birstall and at their head office). *PLEASE… Read Full Review

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★☆☆☆☆

“No kitchen for a month a lot of hassle”

Written on: 02/10/2017 by anaemiliamcdermott (1 review written)

We bought the kitchen on a bank holiday sale. The promised us a week's work, professional designers, excellent customer service. We had none of that. It took a month to complete, the designers ordered the wrong oven and forgot to order many pieces. The shop people washed their hands and when I called customer services to complain for not having an oven for 2 weeks, they shouted at me! After a month we had a kitchen. It looks good. But you have to call daily to track your missing parts and deal… Read Full Review

Wrenkitchens's Response to anaemiliamcdermott's Review

Written on: 03/10/2017

Hi,

Thank you for your review. I have replied to your review on Trustpilot this morning.

Regards,
Adam

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★☆☆☆☆

“Awful experience appalling sales people highly pressured”

Written on: 27/09/2017 by nsPreston1968 (1 review written)

Tried to put this review on Trustpilot only for Wren Kitchens to challenge it by saying i was never a visitor to their store..Trustpilot now wants documentation to proof i was a visitor to Wren Kitchens...How can i prove anything when wren refused to give me anything to come away with because i didnt sign an order there and then???? Awful experience Total unprofessional approach to try and get you to sign on the day!!!! by using sales pressure e.t.c. Booked for someone to come round and… Read Full Review

Wrenkitchens's Comment

Written on: 03/10/2017

Hi,

If you could please provide your details, I will ensure this is addressed with the showroom. Your post code would be sufficient.

Regards,
Adam

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Britishdevil's Comment

Written on: 04/10/2017

How by giving you details would it help Wren kitchens when its quite obvious how your company has set ideas on how to win customers by bullying and intimidation, instead of being polite and allowing customers to go away and think about their design for as long as its takes and just maybe will return to place their business with you just like anybody else does.

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★☆☆☆☆

“The worst customer experience in my life”

Written on: 27/09/2017 by Thomas82 (1 review written)

The worst customer experience in my whole life! We decided to order kitchen from Wren store in Warrington on 3rd of May after rather pleasant experience we have had with your sales department. Unfortunately after that everything turned into complete disaster. We were awaiting for any information for more than 2 weeks and after that I decided to call Wren to find out what is going on with our order. I found out that our coordinator left the company and no one picked our order up. After that… Read Full Review

Wrenkitchens's Response to Thomas82's Review

Written on: 03/10/2017

Hi

I have replied to your Trustpilot review.

Regards,
Adam

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★☆☆☆☆

“Product Quality and After Sales Service Terrible”

Written on: 26/09/2017

Wren are very good on selling and pre-sales, and making you pay and sign all the paperwork before they even make your kitchen. Once delivered the paint quality was terrible, with many areas of chipping despite our best handling, and the sharp edges on the insides of handle-less panels is a joke (and certainly not what we saw in the showroom). Several items were missing or not even ordered (plastic trim under plinths), and there was not enough plinth. The worktop supplier Rotherham is a joke… Read Full Review

Wrenkitchens's Comment

Written on: 03/10/2017

Hi,

Thank you for your review. If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

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★☆☆☆☆

“Worst company i have dealt with”

Written on: 23/09/2017 by Plum2424 (1 review written)

Do yourselves a favour and avoid this mob, the kitchens to be fair are good, the showrooms are fantastic of course, but wrong deliveries, poor customer service, no help once you have you kitchen, no wonder thier own recommended fitters charge 30% more than a regular fitter, because they know they will have to come back ! Let them do the design, cis they are good at that part, then geta quote from a decent company, trust me, we are 5 months in and just agreed some small compensation! Read the… Read Full Review

Wrenkitchens's Response to Plum2424's Review

Written on: 03/10/2017

Hi,

Thank you for your review. If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

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★☆☆☆☆

“Poor customer service, rude staff, damaged goods!”

Written on: 22/09/2017 by uluru (2 reviews written)

Don't touch this company with a barge pole. They are dreadful!!… Read Full Review

Wrenkitchens's Response to uluru's Review

Written on: 03/10/2017

Hi,

Thank you for your review. If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

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★☆☆☆☆

“Defiantly a company to avoid&like dodgy door to door...”

Written on: 22/09/2017 by Lay-Z (1 review written)

First of all i would like to say that I have not ordered a Wren Kitchen myself but I am a self employed kitchen fitter and install kitchens from different companies all the time. So this review is based on my dealing with them even all the feedback from customers. - First of all I would easily say Wren is the worst kitchen company in my mind. The Kitchens themselves are not bad quality - the units are sturdy and the door are good, but the company is awful. First of all the sales people are… Read Full Review

Wrenkitchens's Response to Lay-Z's Review

Written on: 03/10/2017

Hi,

Thank you for your review. If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

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★☆☆☆☆

“Fools gold...”

Written on: 21/09/2017 by Chandler279 (1 review written)

First and last time I'd try this company. Glossy showrooms glitter, tempting the unwary to embrace it all as gold...it isn't. This type of operation has to be paid for and no prizes for guessing who picks up the tab. It was difficult to accurately price things and the 'designer' seemed reluctant to assist. I was astounded to find that, with your room dimensions, they can't sit down with you and show various cad options. Instead, you're required to traipse around the showroom, presumably so… Read Full Review

Wrenkitchens's Comment

Written on: 03/10/2017

Hi,

Thank you for your review. If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

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★★☆☆☆

“Nice Kitchen, appalling after sales experience.”

Written on: 19/09/2017 by Chellaigh (1 review written)

Don't be fooled by the lovely showroom and friendly sales staff, the problems will begin after delivery. Having spent £10K with Wren you can imagine we had a lot of boxes, impossible to check every item thoroughly. Many of the issues we had were not apparent until you attempted to fit it. Every damaged or incomplete item takes 7-10 days to be replaced and even then some replacement items arrived damaged or incorrectly manufactured so couldn't be fitted. This caused lengthy delays with the… Read Full Review

Wrenkitchens's Response to Chellaigh's Review

Written on: 03/10/2017

Hi,

Thank you for your review. If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

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Chellaigh's reply to Wrenkitchens's Comment

Written on: 04/10/2017

Thank you for your response, however it would be a complete waste of time as I have had numerous conversations with your "customer care" team and been categorically told there is no case to answer. Oh! by the way following my reviews someone did send us a cheque last week for a whole £25 which I found insulting and promptly gave to charity.

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★☆☆☆☆

“DO NOT BUY FROM HERE!”

Written on: 18/09/2017 by review45655555 (1 review written)

Visited Wren Kitchens as they had a sale on (by the way they constantly have a sale on!). We went around the showroom and were given a rough quote of around £7k - £8k but was told they had a 50% + 25% sale on so should be around £4k. We booked in someone to measure the kitchen (he turned up 45 mins late), we then visited the showroom later that evening at 6:30pm and were told that they couldn't see us at that time (pre-arranged) as they were understaffed, ended up being seen around 8pm!… Read Full Review

Wrenkitchens's Response to review45655555's Review

Written on: 03/10/2017

Hi,

Thank you for your review. If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

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Review45655555's reply to Wrenkitchens's Comment

Written on: 04/10/2017

My order is 27040650

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★☆☆☆☆

“Nightmare kitchen not dream”

Written on: 17/09/2017 by MakennaAndrews1963 (1 review written)

Designed wrong, measured wrong, re measured wrong, fitted as not fit for purpose, ripped out re ordered smaller units, re fitted , damaged work tops 3 times, wrong doors, chipped doors, scratched end of worktops, fitters never turn up as arranged, showroom no empathy, empty promises, paid up front overpriced wren fit and ludicrous supplementary works costs so total fit £8,000!!! Booked , paid deposit April paid in full June. Promised fit July , turned up August still not fitted September… Read Full Review

Wrenkitchens's Comment

Written on: 03/10/2017

Hi,

Thank you for your review. If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

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★☆☆☆☆

“Update from my previous review”

Written on: 15/09/2017 by steflass (2 reviews written)

well my kitchen eventually took over 8 months to complete - £20k upfront and treated like rubbish. Customer care at this place is non existent. I had no kitchen for months and had to store box after box of units that were delivered broken or the wrong ones. Over 3 months for a replacement plug! Now they are refusing to refund for a unit I didn't order/want or use. They decided to change one item without my consent - I refused and they want to charge me £850 for the pleasure! Also, if they get… Read Full Review

Wrenkitchens's Response to steflass's Review

Written on: 03/10/2017

Hi,

Thank you for your review. If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

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★☆☆☆☆

“Nightmare!!!! ”

Written on: 14/09/2017 by jlark29 (1 review written)

One word, Nightmare! Delivered wrong units, told it would weeks to get the new ones for them to be delivered and 3 of the units scratched. After several calls and e-mails just been fobbed off. Avoid, wish I saw the reviews before I ordered with WREN. … Read Full Review

Wrenkitchens's Response to jlark29's Review

Written on: 03/10/2017

Hi,

Thank you for your review. If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

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★☆☆☆☆

“Wren after sale service doesn't work”

Written on: 14/09/2017 by Piotrnightmare (1 review written)

Hi Bought my kitchen in 2007 and just now requested replacement parts /cornice,plinth and wall cabinet/ as had a leak from upstairs neighbors. Of course I had visited local branch /employee couldn't help, just ask me to call office or to buy new kitchen/, contacted HQ customer service by email and telephone. On the phone call center lady told me that they stop to produce this type of the kitchens, but she will try to get it manufactured for me. She promised to call me back same day and to… Read Full Review

Wrenkitchens's Response to Piotrnightmare's Review

Written on: 03/10/2017

Hi,

Thank you for your review. If you would like to confirm your order details, I will look into this for you.

Regards,
Adam

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