AVOID!!!

DO NOT even consider using this absolute disgrace of a company. No matter how good their latest offer might look, or how much you might like their products, trust me IT IS NOT WORTH IT! From the moment we signed our contract, the nightmare began. Items were missing from our design, different items were missing from our delivery, items arrived damaged etc. etc. Every time there was a problem, we were treated with absolute contempt (both locally at Birstall and at their head office).

*PLEASE READ THIS*: A Wren surveyor visited our home to finalise our kitchen design. He made changes to the design that we did not want, and did not like. However, he said they were "essential". When our fitter came to install the kitchen, those changes DID NOT WORK in the room. When we contacted Wrens, we were told it was our fault for signing documentation saying we were happy with the design. WE HAD TO PAY hundreds of pounds for the design to be altered and for new parts to be sent out.

I would also like to add that although these problems occurred weeks ago, I am only posting this review now that our kitchen is completely finished. This is because I told one of the managers at the Birstall store that I intended to leave negative reviews online and he said that if I did, HE WOULD REMOVE PREVIOUSLY OFFERED DISCOUNTS, costing us an additional £600 to correct THEIR MISTAKE. Utterly outrageous.