Leekes Reviews - www.leekes.co.uk

★★★★☆
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Latest Reviews

★★★★★

“Buying a corner unit”

Written on: 12/11/2017 by Keithsharp (1 review written)

Today November 12th my daughter who is buying her first house went to Leekes of Melksham to buy a corner unit sofa.She was serverd by a lady from the Furnishings Dept. We all found her to be pleasant,Helpful, very professional and served us with a smile on her face.  The person I dealt with and I did have some banter regarding prices,delivery costs etc and what was really good of both this person and Leekes is that they we’re giving customers 10% cash back in vouchers up until last Tuesday… Read Full Review

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★★★★★

“My Dream Kitchen”

Written on: 23/08/2017

I purchased my Kitchen from the Llantrisant Store. I have to say that I was dreading the whole process, but now that it's completed, I'm over the moon! The Leekes Designer suggested some great ideas that in all honesty would have never crossed my mind and the finished look is awesome, far exceeding my initial thoughts. The person I dealt with contacted me shortly after I placed my order to discuss suitable delivery and installation dates and despite one damaged door which was replaced within… Read Full Review

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★☆☆☆☆

“I ordered a kitchen after the sales person came to...”

Written on: 17/08/2017 by Sharon96 (1 review written)

I ordered a kitchen after the sales person came to measure and following a visit to the store to make my choice. I paid a deposit 20th July .. here I am 4 weeks later being told delivery won't be tomorrow as promised.. but some 3 weeks away! I've wasted 4 weeks waiting for Leekes!! With no cooker or washing machine :( I've ate out and used the laundrette as they promised to start instillation 21st Aug.. This wasn't the cheapest kitchen I found but could be installed the quickest that's why I… Read Full Review

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★★★★★

“Great Service”

Written on: 10/08/2017 by Lisaj7772 (1 review written)

Fantastic service received from the Garden Centre The girls at the till answered all my queries and we had a bit of a giggle at the same time. It is a pleasure to shop at Leekes… Read Full Review

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★★★★★

“Great Delivery Staff”

Written on: 21/07/2017 by StevieSmith (1 review written)

Best delivery staff ever, had another delivery from Leekes yesterday and the same team they were punctual, friendly and professional. Fantastic service and support, highly recommended… Read Full Review

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★☆☆☆☆

“Kitchen Order - Sheraton Kitchen Range.”

Written on: 11/07/2017 by NickRinylo (1 review written)

Initially we experienced a positive kitchen sales experience, but after the sales rep left the business we had nothing but problems. It's taken over 6 months and 6 separate deliveries to get all the correct items for our kitchen. We've had little or no communication with the management and no one took accountability for our order. Throughout the process - we've been told that we needed to pay more due to the sales person underselling, had our signature appear on paperwork with dates we never… Read Full Review

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★☆☆☆☆

“Kitchen ”

Written on: 07/07/2017 by qnJohnston373 (1 review written)

All I am going to say is DO NOT GET A KITCHEN FOM LEEKES! I had my kitchen 11 months ago but snagging still not finished! The customer service is shocking, I've spent over £50,000 with the extension and kitchen together when I ask about getting the kitchen finished due to faulty items on instillation I just get its not my problem.......shocking!… Read Full Review

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★☆☆☆☆

“bIG Store with lots of stuff after sales service is...”

Written on: 08/06/2017 by TafskiMax (1 review written)

Purchased living room furniture in early January 2017 to be told some would need to be ordered and a date of availability and it took over a month longer to get to us, they gave us 10% vouchers back so we purchased some a Amelia Vanity unit ( £95 ), a CASA Mirror Bathroom Wall cabinet ( £70 reduced to £55 ) and several other bedding items to the total of £283 . When the boxes came to the desk we could all see the box was ripped and badly damaged in the top corner so the young lady at the… Read Full Review

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★☆☆☆☆

“Do not buy the carpets!”

Written on: 31/05/2017 by Wilts2017 (1 review written)

We had a new carpet laid down two weeks ago, and it is not as we expected! When you know nothing about carpets you would expect the employees trained on the carpet section to know more than you. Unfortunately the carpet they sold us was not what we had expected or discussed with them. We had carefully looked at the samples in store, talked with the colleagues at the store telling them what we did and did not want. The carpet was for the main areas of the house, downstairs walkway, stairs and… Read Full Review

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★☆☆☆☆

“Conservatory”

Written on: 23/05/2017 by duncangraham1 (1 review written)

Shocking shocking service, it took them 6 months to complete what was supposed to be 6 to 8 week build of a conservatory. Lost time from work, lost my patience with them, I gave up complaining to them and just accepted that what they have provided is as good as it's going to get, feels like a second hand conservatory, just a shocking service, use them at your own peril. If you are looking for quality then look elsewhere… Read Full Review

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★★★★★

“Brilliant products and fab delivery service”

Written on: 19/05/2017 by Fitzsimmonsbc198 (1 review written)

Dining table & chairs and corner sofa - great attitude of delivery team, very friendly and helpful. Products look great too… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 06/04/2017 by leekescustomer (1 review written)

I have never complained before and yet having received the worst service from Leekes for both our windows and kitchen, I am here writing about the disgusting treatment we have received from Leekes..... To try to keep things brief, for our windows: After signing the finance contract paperwork and also having had the final survey carried out for our windows, Leekes contacted us almost 5 weeks later to demand an additional £1,100 or they would not supply the windows. To give context to the… Read Full Review

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★☆☆☆☆

“It's our policy to take money but not to trust a...”

Written on: 30/03/2017 by DanielPowers198 (1 review written)

Happy to take your money but not communicate or trust the customer when they are in the wrong four times on one order. Delivery delayed by nearly 7 weeks and counting, 3 items appeared after 5 weeks but one item missing, failed promise to issue it quickly and then on second request the wrong item arrives (again slower than promised) and they won't replace until item received back (or after a big push) when in the hands of their agent - but they are happy to take the customers money… Read Full Review

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★★★★★

“Excellent Delivery”

Written on: 10/02/2017 by JW1402 (1 review written)

We had a new bed today delivered to a freshly painted room and your delivery men were excellent. Very careful around all the new paintwork, and provided information on how the bed fitted together. They were a great team and I would highly recommend them. Cleared away all of the rubbish and even moved a picture that could have potentially got knocked. Well done… Read Full Review

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★★★★★

“Roman delivery man”

Written on: 30/01/2017 by LynnChatwin (0 reviews written)

We had our sofa delivered a which we are very pleased with but wanted to say how fantastic the delivery men were at getting it up three flights of stairs. It was a very tight fit as the stairs are narrow and curve round. They worked very had and I am very grateful to them… Read Full Review

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★★★★☆

“Delivery of my new sofas”

Written on: 20/01/2017 by Carverxn358 (1 review written)

Me and my partner went into the Crosshands branch looking for a new sofa, found the type we were after almost instantly. Greated by helpful staff that helped us choose the colour and ordered it for us straight away. A few weeks later we had a phone call on the morning of delivery giving us an estimated time the drivers will arrive. Drivers arrived on the early part of the estimated time. Drivers from xhvan2 were very helpful by unpacking the sofas and putting them in place for us. Overall very… Read Full Review

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★★★★☆

“Leather sofa and chairs”

Written on: 07/12/2016 by 1994Marshall (1 review written)

Helpful staff in shop, knowledgeable and efficient. Not pushy, but guided us towards a product we liked and which fitted our budget. We were kept informed, from the initial forecast delivery date and just before delivery. The delivery team were prompt and within their 2 hour delivery forecast. They protected the floors and carpets and brought in/unpacked the items carefully and without damage. Happy with the range of items in the store and with our purchase and we will go back again!… Read Full Review

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★★★★★

“My delivery”

Written on: 26/10/2016 by Malakaij255 (1 review written)

Just like to thank the guys out of Melksham depot for there prompt and efficient delivery of my heavy and large suite they were very accommodating with the situation that they were faced with. Just like to say they were very professional and a credit to Leekes… Read Full Review

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★★★★★

“Great service, rely delivery!”

Written on: 09/10/2016 by 381Penn (1 review written)

I ordered a sofa at the beginning of September and was not expecting it till at the earliest the end of November. Last week I received a call to arrange delivery for this week! It came exactly on time, the drivers called before they came to me as requested and were very helpful bringing the sofa in, putting the feet on it and taking all the rubbish away with them. Nice, polite guys too. Love the sofa!… Read Full Review

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★★★★☆

“Delivery of King size mattress and divan base- Well done ”

Written on: 27/09/2016 by ldovey (1 review written)

Having moved to Wiltshire we were pleased to find an independent department store. The staff are helpful and knowledgeable. We bought a king size mattress and divan base with a lead time of 4 weeks. We were notified via text of the delivery date and the driver phoned us on the day to confirm the time slot (22/09 10-12). They arrived on time to deliver a mattress, no divan. The driver spoke to head office whilst on the back of the van, clearly not comfortable to have a problem to deal with. He… Read Full Review

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