Appalling customer service in show-room

My wife went into Everest Kitchens, Guildford, in October 2012. We were due to move house and we were looking for ideas for our next house's kitchen. As it was half-term, my wife had our 8 year old son with her, when she visited the show-room. A middle-aged lady asked her if should could help, my wife said thank you but told here that she was just looking. The lady silently followed my wife and son around the show-room and after a few minutes said to my wife, "there's a clothes shop across the road if you just want to have a look"! We were astonished that she could be so rude to a potential customer before even discussing anything with us, and we could only assume that she did not want us there - odd - as the show-room was not busy. We've now moved into our new home and certainly did not use Everest Kitchens! I've given 3/5 for Value For Money as I am required to submit something for the review, but we felt we were insulted before any work was discussed.