Wide range of jewelry selections and I'm pleased with the pair of earrings that I ordered. You might want to do more research about diamonds first before buyingOverall, I had a positive experience.

We bought a ring from BN, and when we took it to be cleaned several months later,its salient faults were pointed out to us. It turns out that with careful searching , we could have bought a stone in a shop, which was better for the same money or less. Blue Nile are a middle man, selling mediocre stones at prices that are OK, but ask around, you may find stores who will sell you the same stone for less AND give you better advice. Blue Nile just get diamonds from dealers and put a percentage on top, they have an ax to grind, and their ring settings are rubbish and often full of what is called "porosity" from poor cheap castings made abroad. BEWARE !!

My partner purchased me a marquise cut milgrain engagement ring and it was sent internationally to us in Australia. It was a little big so I paid locally for a resize, but have to say that I am very happy with the quality of the ring. Being a Marquise cut, the centre diamond looks larger than I expected, and the surround is beautifully dainty and vintage-looking, which is just my style.

My first 3 purchases with Blue Nile went fine until my 4 th one. I purchased a pair of 14k yellow gold bangles worth SGD$ 800+. Everything was ok until I decided to return them for a full refund since the size was slightly big. It's almost 2 months now and they are still not sending me my refund of SGD$800+. I keep writing to them and I get a different story everytime. My last interaction with them was about 4 days ago. They told me that they will be sending me the draft check within 2 business days. I still have to hear from them. It's getting very frustrating writing to them and getting no where. I am now wondering if I am ever going to see my money. Their intentions are definately not honerable. I wouldn't recommend Blue Nile to anyone and I am never going to purchase any more items from them. :( :( :( :( :( :( :( very angry and annoyed :( :( :(

Really a nightmare. Paid a platinum ring with small diamonds about 1500 EUR on day 5th May 2011 with bank wire. On day 9 I sent the copy of the payment as they told me they had not yet received the payment. On day 10th May I sent the international Transaction Reference Number (TRN) as they were still not able to locate my payment. On day 11th I sent the SWIFT tracking message provided by my bank for the payment that definitely demonstrated that they received my money on day 9. Now it's day 18 and I am still waiting the ring or my money back! In the meanwhile they send nonsense emails with phrases like "we're trying to help" "thanks for your patience" but ANYONE is really helping on solving this nighmare! Really worst experience ever. Highly NOT recommended. Beware!

Positives:
1. Excellent customer service.
2. MUCH better value than highstreet shops (have a look at the quality of the diamonds in these shops and compare the price)
3. FREE RESIZING! (if you FedEx it to them).
4. Trustworthy - it's a bluechip company / on the NY stock exchange.
5. Ring was delivered quicker than they stated on the website.

Can only think of one negative:
I suspect the platinum may not be the highest quality - but I don't mind having to pay for the ring to be polished every few years.

I was disappointed in my ring once I received it because it did not look like what was in the picture. I should have purchased it from my jeweler in town whom was able to give me more options and at least I could see what I was buying!

I would recommend Blue Nile to anyone who is interested in quality and value. I was able to get a .74 carat diamond, D color, VS1, 2 sapphires and a platinum band for $5,000. I am certain that a ring of similar quality and beauty would have cost well over $8,000 elsewhere. I understand that some are weary of spending so much over the internet, but that fear factor is the only thing the competition has going for it. Blue Nile has a 30 day return policy, and I am certain that if you do your research, you will find Blue Nile to be a superior value. One last note for the men reading this; Walking into many jewelry stores is about as comfortable as asking for help buying feminine products. At Blue Nile, you get the luxury of learning about diamonds and viewing your ring with no pressure from the comfort of your own home. I called and spoke to someone at Blue Nile twice before making my purchase, and not once was I asked to buy. Consider the other amazing companies founded in Seattle, WA: Costco, Microsoft, Nordstroms, Starbucks and Blue Nile!! Check it out: www.bluenile.com