WORST SERVICE EVER

WORST CUSTOMER SERVICE EVER

WORST CUSTOMER SERVICE EVER! Spoke with a gentlemen the order was placed to have charms attached to the sweetie bracelet for my mom I received it 3 weeks later without the charms being attached. Told to send it back with FedEx they would pick up and it would be free of charge and I just received an invoice in the mail for FedEx shipment - $34.22 !! On top of it the promotional gift of the sapphire earrings because I spent over $350 was NOT IN MY PACKAGE FOR CHRISTMAS and neither was the “complimentary charm” I was given. Got charged twice for my order and wasn’t refunded until 3 weeks later. Called and called and emailed his personal line and never got a response back. I had to take to Facebook messenger of the customer service department to receive my free gift from the promo, refund and my complimentary charm. NEVER been so disappointed in my life with customer service. What a joke. Seems there is no one else in customer service except the person I dealt with who answers the phone and I have never been so furious of a company in my life. Definitely my first and LAST order.