Mystifying

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Smile Internet Banking www.smile.co.uk
★★☆☆☆
2.3
From 182 reviews
29.0% of users recommend this

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Gaeller's review of Smile Internet Banking www.smile.co.uk

“Mystifying ”

★☆☆☆☆

written by Gaeller on 24/04/2023

I have had a DD for repayment of a loan. In the last few months the loan company have reported that Smile have refused to pay the agreed amount "because I have cancelled the DD". This is not true and my reputation is being affected.
Also my Debit Card is often refused. I have never been overdrawn and never failed to pay any amount in my lifetime - I am 82.
I have banked with Co-op since age 16 when I worked for the Co-op Insurance Society.
Smile was the first online bank and was a real asset.
They make the claim that I have cancelled the DD yet on my account it is shown as having been paid and on what date.
I really fail to understand what is going on.
If they say I have cancelled the DD why can't they show me evidence. They blame it on the loan company so I am being patted back and forth between the two like a ping pong ball.

  • 6 - 12 Months

    Used service for

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