written by Dnx01 on 07/06/2012
I use NatWest online Banking almost daily and it very rarely lets me down. In fact the only trouble I tend do have is occasionally it swears blind that I have entered the wrong login details so I have to re-register my details which only takes a few minutes(a small inconvenience). It has only been offline a couple of times that I have noticed in the last 2 years being with them. It can be a pain when items on my online statement aren't in time order and especially when some transactions appear on the statement as taking place on a Monday rather than Saturday and Sunday. Could be a problem for some but I generally know what I spent, where, and when. It's (obviously) great for checking my balance and making payments to my other accounts or paying bills and I have conplete control over direct debits, standing orders, and regular payments without having to phone them or go into the branch. The pros far out-weigh the cons. As for customer service, I couldn't really comment much as I have only needed to go into my local branch a couple of times to deposit cash and cheques. They were very helpful on the phone when Argos charged me twice for one purchase. They are friendly and helpful from what I can tell. I used to bank with Halifax but they turned nasty over the years, I mean reeeally nasty. I have had dealings with Barclays, they acquired my loan(not by my choice) and they are a bunch of criminals! These two banks in my opinion are two MASSIVE customer service failures!!
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