Is rbsdgital the world's worst website design? (No, but..)

I have been a customer of RBS since it took over Williams and Glyn, and before Williams and Glyn I was a private customer of Williams Deacons, so I have been loyal to the company in its various incarnations over a period of 47 years. I do think, nonetheless, that the design of the digital banking website is dreadful and very user-unfriendly. The Account Summary is fine, but let us imagine that we wish to view and print a Statement. First, we have to click on a small, unhighlighted "statements" icon on the left of the screen. Then we have to select a command to download and view statements. Then we are presented with a choice of statement; fine. We double click on the one we want and nothing happens. We then scroll down to the bottom of the screen and find a button which says "View". Why? Why can't we just double click on what we want, as on, er, any other website? Now we have the statement we want, and, in view of the security timeout on the system, we can't reconcile it with our transaction booklet from the screen, because we will...time out! So we want to print it. We look for the "Print" button. There isn't one. After looking at the help menu, we discover that we need to press on a "download" command which is placed, rather inconcpicuously, at the top of the statement. Or it should be. Then we find that, for the current statement, which went on line yesterday, the little blue button is absent. Then we chat with an agent online and find that we can't download the statement for 48 hours after it first appears on line. Why? And why not replace the usual blue button with one which says we can't? I hope someone from RBS reads this and appreciates how the site strikes an ordinary, reasonably computer-literate user. I hope.....