Cannot Register

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Nationwide Internet Banking www.nationwide.co.uk
★★☆☆☆
2.0
From 378 reviews
38.0% of users recommend this

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Guest's review of Nationwide Internet Banking www.nationwide.co.uk

“Cannot Register”

★☆☆☆☆

written by on 21/05/2013

What a nightmare!
I recently applied for a cash ISA to transfer into from my existing provider.
You cannot have this type of product without opening a current account? OK, so this was not a problem!
When the current account card arrived it had my name misspelled so i contacted helpline to be told they would have to send out a new card.
This arrived a week later and so I then tried in vain to register online to access my account. This constantly failed with a technical error message.
I then called the helpline again to be told I need to go into a branch to register - WHAT!
I will probably now go elsewhere.

  • 0 - 6 Months

    Used service for

  • Ease of Use

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Martin505's Comment

Written on: 31/05/2013

I've had a very similar problem. I signed up for the cashbuilder and ISA accounts together. I can't register the cashbuilder account online and had the same message as you. The information they sent though the post seemed incomplete to me. I wasn't sent any account details for the ISA. I was confused that I'd been told in one letter that I have successfully opened up an ISA account but at the same time they sent me forms through the post to fill out to open an ISA. I wasn't sure if I had an account or not. In the end I rang up and the guy on the phone said I did and was able to give me full account details over the phone. This seemed quite insecure to me. I'm reluctant to fill in the forms to apply for the ISA and transfer my existing funds because of how rubbish the information has been. Nationwide need to sort this out.

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