Barclays.net Reviews

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Latest Reviews

★☆☆☆☆

“The worst internet banking ever!”

Written on: 27/07/2017 by anEdwards251 (1 review written)

Having had experience of several internet banking platforms, I cannot comprehend why Barclays would present this to their clients as the way forward! I hate with a passion every bit of it - the clunky slowness, the lack of user-friendly design, it's down time - I could go on, and on, and on ...... if you have an option - Bank elsewehere! (Doesn't deserve 1 star)… Read Full Review

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★☆☆☆☆

“The most user unfriendly package in the history of...”

Written on: 09/06/2017 by JMTCJOHN (1 review written)

How on earth did this product ever get signed off by Barclays IT department and launched on the unsuspecting Barclays commercial customers. It is so unpleasant to operate even though I only make about 4 bank transfers a week I am looking at other banks to spare me from using it (I have been a Barclays customer since 1994 when I opened my business). It is not intuitive, keeps freezing the screen and time consuming. Bring back BIB … Read Full Review

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★☆☆☆☆

“0 out of 5”

Written on: 07/06/2017 by xxxxnnnnnnnnnnnnnnnnnnnnnnnn (1 review written)

Awful program that takes too long to do the simplest of tasks. A lot of standard options are not available like viewing direct debits. Printing is all wrong, font is tiny and pages don't print correctly. All I can do is repeat what everyone else is saying. Don't use this software unless you are prepared to pull your hair out and spend endless amounts of time doing nothing! And please, please do not make a multi beneficiary payment and then want to change anything once submitted. There is a… Read Full Review

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★☆☆☆☆

“Barclays.net Is Absolutely Atrocious ”

Written on: 31/05/2017 by clNoble373 (1 review written)

Having been forced over to this "new and improved" online banking, we now struggle to get basic banking tasks done. The new software was designed to be easier, more user friendly and more efficient and while the foundations are there for it to be very good indeed, sadly it is so far away from that it's a shame. There was a huge learning curve when the software first became live and now, 6 months later, it still takes longer to process simple inter-account transfers, view statements, find… Read Full Review

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★☆☆☆☆

“Hopeless banking software ”

Written on: 25/05/2017 by Whiteheaddl430 (1 review written)

Hopeless clunky software, why did they ever replace business banking which worked fine and how was it ever released to the public ? Worst I have ever used. Tuesday again and for at least the third Tuesday in the last month or so no current day transactions viewable. How hard can it be. Estimated time for rectification is 14.00, how is it acceptable that a business has to wait over half a working day for a repeating issue to be fixed. … Read Full Review

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★☆☆☆☆

“Barclays forced us too...”

Written on: 23/05/2017 by JCD1963 (1 review written)

Barclays.net is awful, just awful. BIB wasn't the best, but it was a million times better than .net. Business Master (for those of you who are of a certain, may remember) was better... I can usually find my way around a new piece of software, not a chance with this. I have admin rights and wanted to make changes to a couple of profiles. Everything is buried deep beneath the surface, and mega complicated to do. I marvel that the helpdesk bods actually know their way around. We were told… Read Full Review

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★☆☆☆☆

“Back to the dark ages”

Written on: 05/05/2017 by MirandaWhalen (1 review written)

This software is the worst ever. Think back to the days of dial up internet and dos systems... They were far faster and more user friendly than this software. We have been forced over to this and it is so bad that despite persevering for over a year it is looking like Barclays will be loosing our custom… Read Full Review

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★☆☆☆☆

“This system could end your business”

Written on: 24/04/2017 by 231Martin (1 review written)

Having been assured by the Barclays business manager that Barclays.net was compatible with mac computers, this is definitely not the case. The sierra operating system has been operational on all new mac computers since 7th September 2016. Barclays.net doesn't operate on this sierra system and having spoken to the tech help at Barclays, they say that they have no idea when or if it will work on sierra. Sierra is the upgrade for all macs, not just new machines, to ensure that security and… Read Full Review

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★☆☆☆☆

“DIABOLICAL USELESS CLUNKY !!”

Written on: 18/04/2017 by TaraRoberts77 (1 review written)

We are a small group of companies with straightforward payments - 3 day UK payments usually run weekly. We were FORCED to move to .net from the lovely user friendly BIB to this god awful .net We had quite a few active beneficiaries and lots of old ones but clearly split into beneficiary groups that were validated and not validated. After Barclays screwed up the migration 3 times no less they imported half of the beneficiaries but all mixed up - so old bank details in with current bank… Read Full Review

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Troubleduser's Comment

Written on: 10/05/2017

The above experiences resonate totally with our own. The official explanation for the appalling system which is Barclays.net is that it was set up for companies much larger than our own with many facilities that BIB did not have. Frankly, I can't imagine any 'large company' giving this system the time of day.

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★☆☆☆☆

“The worst internet banking interface ever”

Written on: 27/01/2017 by AutumnHouse (1 review written)

My work has brought me in contact with multiple corporate and small business internet banking facilities. I loathed Barclays BiB and was hopeful that Barclays.net might be a step into the light. How wrong I was! It's clunky, unwieldy, slow, just horrible. It comes to something when Lloyds small business banking knocks spots off it. Lloyds Corporate also gets my vote. I also use Coutts Online, which is an absolute dream, hand in hand with their customer service. If it was my decision, I would be… Read Full Review

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★☆☆☆☆

“How not to treat loyal customers”

Written on: 25/01/2017 by 482Prater (1 review written)

We have banked with Barclays for over 10 years and I found BIB very user friendly. Barclays.Net is the complete opposite. The whole process from start to finish has been time consuming and frustrating and I'm afraid this is the final nail in their coffin. I have had numerous issues with them this last couple of years. Getting anything done (from simply collecting cash from the bank to mandate changes) has been so painful that we are in the process of leaving. To really rub salt in the would… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 16/12/2016 by Stuart180 (1 review written)

I cannot disagree with anything said by other reviewers about how poor this software is. It's complex to set up, too easy to delete template groups, it's not intuitive to use, but worst of all is how incredibly slow it is. It smacks of software written by a programmer sitting in a back room who has never consulted or listened to any end users about their experience or requirements. It appears to have been written and set up for the bank and not its customers… Read Full Review

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Troubleduser's Comment

Written on: 03/01/2017

As well as Barclays.net, we also use Barclaycard Commercial which has a newly launched online platform, similarly slow and full of technical problems which are apparently 'known issues'. Perhaps written by the same programmers?

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★☆☆☆☆

“What have they done .......”

Written on: 09/12/2016 by myLewis123 (1 review written)

BIB was straight forward easy to use, forced to change to a slow terrible service, came in on Sunday to catch up, oh what a surprise, down again, what a waste of a morning, sort it out… Read Full Review

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★☆☆☆☆

“Appalling!”

Written on: 30/11/2016

The worst piece of banking software I have ever encountered. Completely unusable. I do not normally write reviews but I am so frustrated with using this system I feel I need to vent my anger in the hope that someone will take some notice. BIB was easy to use so expected .net to be equally good. I understand the need for security but Barclays really need to re-instate BIB until they get this mess sorted out. I had to give a star to enable my review to be submitted, against my better judgement! … Read Full Review

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Alirw's Comment

Written on: 14/12/2016

Don't hold your breath on them taking any notice. I don't normally write reviews either, but was so frustrated with this "new" system that I did last September. I also contacted our Barclays relationship manager, who seemed completely unaware of any problems with it. I directed him to read the reviews on this site and he said he would pass on my feedback. Never heard another word.
The system is so slow. I also often work at weekends and it is frequently down. Appalling.

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★☆☆☆☆

“Shambolic piece of banking software”

Written on: 25/11/2016 by Reid120 (1 review written)

We have banked with Barclays for more than 40 years and quite frankly this painful experience with Barclays.Net is making us think seriously about changing banks. How can a simple task of making payments be made into such a complicated process. The closest we came to the way payments were set up in BIB was to try and use the New Payments Form in Barclays.Net . But we were then told our users cannot use this as there is a restriction placed on them in that they can only use validated… Read Full Review

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Richard7533's Comment

Written on: 25/11/2016

Hi,
We are going through the same pain as you at the moment. Barclays.net system is not fit for purpose and has been designed by somebody who has no experience of using a banking payment system, and no concept absolutely of basic internal controls!! Anyhow, would appreciate a chat for a few mins on the phone if you can spare the time, as seems we are in the same boat!

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★☆☆☆☆

“VERY SLOW AND USELESS SYSTEM”

Written on: 28/10/2016 by Ashleyx425 (1 review written)

NEW SYSTEM BUT ABSOLUTELY RUBBISH, YOU NEED SPEND A LOT TIME TO DO YOUR TRANSACTIONS AS IT IS VERY SLOW… Read Full Review

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★☆☆☆☆

“Barclays Net”

Written on: 15/10/2016 by mzKelley222 (1 review written)

The Barclay net totally useless used Bibs worked a treat. This system is not user-friendly very poorly designed. I would not use this system if I had a choice… Read Full Review

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★☆☆☆☆

“Unbelievably useless system”

Written on: 11/10/2016 by Eastern121 (1 review written)

Barclays.net - Forced onto this system against our wishes and cannot believe how useless and unfit for purpose it is. What should require one click can require 5 clicks on this system, mostly accompanied by the blue circle of death. Every single thing you want to print you have to mess with the print settings, and even then can't print bank statements big enough to easily read and work with. Templates - what the hell is the point of them? Who pays exactly the same people every day? You have a… Read Full Review

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Sconybuncake's Response to Eastern121's Review

Written on: 16/12/2016

Hi, can you tell me how you managed to adjust the print settings please? I can't read them either!

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★☆☆☆☆

“Worst business banking system I have used”

Written on: 11/10/2016 by 113Murray (1 review written)

Being forced to move from the dire BIB system and promised an improved new system we where hopeful which did not last very long. The whole transition was incredibly incompetent, inefficient and time consuming. We have 4 users and without fail they received either a wrong card or pin number and new cards had to be issued to all 4 times! Not to mention the authorization issues and mandates they managed to loose. The online system itself is overly complicated, beneficiaries are missing, duplicate… Read Full Review

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★☆☆☆☆

“Possibley the worst online banking system in the world”

Written on: 27/09/2016 by JJJJONES (1 review written)

I have been trying to get to grips with this system for a month now and still find it illogical and ridiculous. BIB was a logical, easy to use system; but Barclays seem to have replaced it with a system that has been written by someone who has never used a banking system! The prints from it are either too small or the wrong way up, What on earth are 'templates'? I have always had 'beneficiaries' and why won't it send international payments that were always sent by BIB! And don't get me started… Read Full Review

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Seyone's Response to JJJJONES's Review

Written on: 02/10/2016

I totally agree and we got transfered few days ago but it is an absolute worthless rubbish I have ever seen.
We are making a complaint and we do not want systems to increase our work load. It should be the other way to reduce work.

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Dottie55's Response to JJJJONES's Review

Written on: 04/10/2016

I totally agree. It took a year for all the paperwork to be completed and the new software link to be sent. THEN the software link wouldn't work. THEN the new Smartcards didn't arrive and we were told that we could order off the new system - HEY WE CAN'T GET ON THE SYSTEM!!!!! THEN the PIN number didn't arrive. THEN one of the cards didn't work (still doesn't). The helpline number is an absolute nightmare; on hold for so long that you just give up in the end. The system itself is so much harder to use than the old BIB system. Seriously thinking about changing banks!

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Mabadger's Response to JJJJONES's Review

Written on: 03/10/2016

I totally agree, everything is called a "Template" on this weird internet banking....

you go to Payment, select Template
you go to add a beneficiary, select Template
you go to Library, select Template

I still don't understand such a backward step from Barclays

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Seyone's Response to JJJJONES's Review

Written on: 02/10/2016

I totally agree and we got transfered few days ago but it is an absolute worthless rubbish I have ever seen.
We are making a complaint and we do not want systems to increase our work load. It should be the other way to reduce work.

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