Just be careful

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Travelodge
★★☆☆☆
1.9
24.0% of users recommend this
  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

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7194Knight's review of Travelodge

“Just be careful”

★☆☆☆☆

written by 7194Knight on 26/06/2012

I have been constantly asking that the below matter be brough to the attention of the CEO for the company but, even against their own Service Level Agreement, they have not, or more likely, WILL NOT respond !! Appaulting business practices by this company/

The company I own have been using the Travelodge Central and M4 (Westbound) since the start of the year. All in all, you get what you pay for however :-
As the Director I travel on my own and, obviously seek one room on each occassion.
On one particular night in June, after having spent months and a considerable amount of money, I saw that I was down to have booked for 3 rooms instead of my usual one !!!
I defy anyone to try to argue that you didnt do this as Travelodge will not interact but say "You must have pressed the wrong key". !!
Irrespective of this I would have thought that they would want to maintain a rapport with their regular customers but obviously not.
The amount of money involved is trivial but to me it is a principal. No one either On Line or at the hotels appears to want to assist or intervene with a sensible solution.
Therefore I have now had it with Travelodge, withdraw my custom and that of my employees, having spent well over $13,500 alone this year and would have continued to have done so.
Your loss Traveoldge and no wonder you appear to be in such financial difficulty.

Stuart KNIGHT

  • Heathrow central

    Location of Hotel

  • Jan - June 2012

    Date of stay

  • Room only

    Board Basis

  • Accommodation

  • Customer Service

  • Food

  • Location

  • Value For Money

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