Damaged Luggage

Click here if this is your business
★★★☆☆
2.7 / 5
42% of users recommend this
Click here if this is your business
  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

KeithOgden's review of Shearings Holidays

“Damaged Luggage”

Written on: 07/12/2017 by KeithOgden (1 review written)

This was the fourth time travelling with Shearings and have not encountered any problems before. This holiday was a present for my husbands 60th birthday. The hotel is great and the staff are friendly. The food is fine although I personally didn't like the self service breakfast facilities. The trips were fairly interesting except Trago Mills which is just a huge shop and a waste of money to pay extra for. My suitcase arrived at our room on Monday badly damaged and I was told that a member of staff would come and see me but they didn't. On the Fri when we got out of the feeder coach it was damaged so badly I couldn't believe it! I was told by the coach driver to contact Shearings for a claim form but had an email saying that damage is quite rare and basically they wont pay for it. All I want is an apology from the person that did this.Other than that the holiday was lovely although we had no sleep due to a strange noise that happened all night for two nights which we never got to the bottom of.

  • Exmouth

    Location of Hotel

  • 27thNov 2017 to 1st Dec 2017

    Date of stay

  • Half board

    Board Basis

  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

Click here to view holiday offers on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
View holidays on Expedia