My Fusion Heating - www.myfusionheating.com Reviews

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★★☆☆☆
2.2 / 5
33% of users recommend this
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Latest Reviews

★★★★★

“Eco boiler funding ”

Written on: 01/06/2017 by Jaceyg122 (1 review written)

I've just had a boiler installed for free . I could not believe it I had 3 company's out and none of them said I could do this but all were will for me to buy a boiler from them at £3000 . I found these guys by mistake looking online and thought why not try and they did the rest . Amazing they came round when asked and did everything they said they would . I did look online before ordering and found a few bad reviews which they told me they had installed over 500 boilers but only the ones that… Read Full Review

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★☆☆☆☆

“AVOID bad customer service ”

Written on: 17/11/2016 by 395Davidson (1 review written)

I had my boiler fitted through fusion heating and 2year down the line my boiler is no good i have had a plumer out that has told me the boiler wasnt even fitted right and when i got my boiler i was told i had a extended warrenty but they are claiming i dont and wont do anything i cant get hold of them via phone only email absolute joke of a company safe to say they will never have bussiness from me again… Read Full Review

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Foxlodge's Comment

Written on: 06/12/2016

I couldn't agree more. I had a pellet boiler installed by Fusion heating December 4th 2015 and have had no end of problems. I have been in touch with them but but yes they are hard to get hold of. I am now in a dispute with them as I now insist to have them remove the pellet boiler and put in my 2 year old oil boiler. This is now going to be a law suit , something I have never done before. Meanwhile my daughter and I are having to stay in a caravan to keep warm. Please stay away.

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Dg9165's Comment

Written on: 07/12/2017

How did you get on going legal on them?

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★★★★☆

“first class”

Written on: 10/02/2016 by O'Rourke407 (1 review written)

Thanks to the lady in admin and a big thanks to the installer a bit of a mix up with install date but soon sorted first class why all the bad feedback beats me… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 14/01/2016 by Teresaz133 (1 review written)

A great service from start to finish and one of the only companies that took to time to check my eligibility when others stated I didn't quality. Have recommended to all my friends and family… Read Full Review

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★☆☆☆☆

“Stay well clear”

Written on: 12/12/2015 by 116Murdock (1 review written)

Very bad customer service boiler been broken for a week,engineer refuses to come out as we live to far, not getting any where with them avoid,would not recommend… Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 03/11/2015 by Beachiq1965 (1 review written)

No aftercare . Mum is 83 and had a broken system all weekend the answerphone gives a number to ring but the staff only work Mon - Fri 9-5 , self employed electricians and fitters can't afford to care !! When I reported this the staff member gave me her number , she works 9-5 too !! The system was only installed in Aug 2015,and we waited 2 weeks for the pump to be fitted Nothing but trouble !!… Read Full Review

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★☆☆☆☆

“awful customer service and dubious installation”

Written on: 04/08/2015 by review999 (3 reviews written)

This company installed a boiler for me under the greendeal scheme (for a property I rent out). Firstly, they stung me for extra charges on what was supposed to be a free boiler installation. On a subsequent service carried out by an independent gas engineer, it was found that water ingress was causing corrosion in the flue. I contacted Myfusion, and subsequently called twice more. I was contacted once with a promise that someone would get in touch. Nobody did. It seems that their customer… Read Full Review

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★☆☆☆☆

“disgusting”

Written on: 08/10/2014 by WayneMay25 (1 review written)

i have been sending information to this company for months to qualify for a free goverment scheeme boiler for people on low income benifits i have constantly rang this company and got no where fast i was told i qualify for a new boiler after trying to find a number to ring to find out when the surveyers are comming i was told my home is energy efficiant and wont be getting a boiler i asked how they would know if my home is energy efficiant when no one has come to my homethey said it was done… Read Full Review

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★☆☆☆☆

“Free Boiler ”

Written on: 03/06/2014

I was refered to My Fusion Heating for free ECO boiler grant. I am qualified as being on Jobseeker allowance with having three young children under the age of 13. But they could not approved my application on the bases that i don't have child tax credit award letter. I sent them the award letter which also include revew figures. And HMRC issue only that letter every year. But they did not understand the matter. I think they do not have trained staff to assess the application… Read Full Review

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