Pathetic, never use

Made an official complaint as regards to the service we received from All India Florist company. I am very dissapointed and angry our order was messed about my mum an dads anniversary surprise bouquet was to be delivered by 10\05\14 by 2pm.Instead of receiving flowers they have a phone call from the local maali who wished them happy anniversary and said he was unable to deliver the bouquet until the evening.This most importantly ruined and spoiled their surprise.WE received no email or phone call to notify us.MOreover it is now 11/05/14 and my parents have not got their bouquet??? Their customer service is very poor when we asked for explanations we got none what so ever,no sorry or apology from staff.Take into consideration we made an international call and to keep calling from UK was frustrating and staff cutting the line off at time. bearing in mind we most definitely will not use and recommend this company again,as we do send online flower bouquets regularly.
Avoid AS THIS WOULD GIVE YOU NOTHING BUT DISAPPOINTMENT. THE WORST CUSTOMER SERVICE THERE ON THIS PLANET.RUBBISH,DISGUSTING, WEST OF TIME & MONEY AND MOST IMPORTANTLY DID NOT HAVE THE COURTESY TO APOLOGISE.