Disgusting Emergency cover

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esure Home Insurance www.esure.com
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Jones202's review of esure Home Insurance www.esure.com

“Disgusting Emergency cover”

★☆☆☆☆

written by Jones202 on 11/09/2015

woke up had no hot water ring ensure they sent someone out who said it was the diverter valve next visit they said they'd replaced this but still no hot water and said the pcb needed replacing later on found the new diverter valve left in box on side they returned again 2 of them this time told me they'd replaced pcb but still had no hot water they then said was heat exchanger and had to get the part another surprise brand new pcb in box on side they hadn't done that either went to turns heating on following morning thru had turned u boiler off at mains hadn't said a word to me when they left turned my boiler on was making very strange noise and all lights flashing do turned it off ring ensure to inform them what had happened no explanation from plumbers the next visit they said they were going to do heat exchanger was here for 3 hours once again when they left said heating was fixed but no hot water HEATing still not working heard nothing for 4 days then ensure riung said plumbers said boiler beyond repair have been given no paperwork on repairs or reports now I'm w single parent on a low income left with no hit water or heating which they have broke jwf put in mega complaint absolutely disgusting

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Iamfurious's Comment

Written on: 26/09/2015

We are having a very similar experience with Esure HE. I think customers are being defrauded here. See my review.

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Trinahurrell's Comment

Written on: 26/09/2015

Yes they are I've made complaint looked on website of tradesmen linaro only one man was safety gas registered and he did not come to my house 4 other different men none of them had a clue like I said they said economical beyond repair surprisingly they got bill up to £499 my limit was £50 think they thought I was stupid enough to then ask them to fix it and pay them direct.

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