AVOID AVOID AVOID

Would like to leave no stars. Took out and paid in full car insurance on 7th November. when paperwork arrived by email the start date was incorrect so i called immediately. The person was extremely rude and unhelpful and said he could not ammend the date. I decided it did not bode well if the customer service was this bad now what would it be like if i had an actual accident. I cancelled the policy and asked for a refund which I was told would take 3/5 days. After a week I called as no sign of the refund to be told that the refund had not been put through. I asked to speak to a manager who could not tell me why the payment had not been made but she would ensure it was done that day. She then called me back and said as I had waited over a week already she would do a same day bank transfer if I provided my bank details. 2 days later still no sign of the refund. I called this morning to speak to the same manager and no surprise she was in a meeting but I was assured I would be called back in an hour. 1 hour 15 minutes later still no call back so called again. The manager from monday would still not take my call so was put through to a third manager. Apparently the payment was not made on Monday like promised but she will ensure it is done today. No confidence at all that this will happen. AVOID AVOID AVOID. I am over £250 out of pocket as had to pay another insurer also to get cover while Sainsbury sits on my money.