SBS Insurance Services Reviews - www.sbs-claims.co.uk

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Latest Reviews

★☆☆☆☆

“Dont accept their first offer!!! and terrible delays”

Written on: 16/05/2018 by 226Peterson (1 review written)

This company was used by E-sure home insurance to assess the loss of my TV after a lightning strike. Firstly after E-sure chasing them every day they took 3 weeks to send someone out to assess the situation, during which time I had no TV. They initially offered me a voucher for £200 to replace an old for new top of the range TV that I bought for £2500 and had as a listed item on my insureance! After chasing them several more times and showing why this was unacceptable they relented and… Read Full Review

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Sbsinsuranceservices's Comment

Written on: 30/05/2018

SBS are very sorry to hear that you were unhappy with the initial offer of replacement provided during your claim, and for the delays incurred.

SBS pride ourselves on our expertise within the industry and will always offer like for like replacements based on original item specifications, we are very sorry if this is not reflective of the level of service offered throughout your claim.

We would love the opportunity to allocate your specific claim details and discuss this further, please contact us directly if possible and ask to speak to our Complaints Manager so that we can do our best to get this matter resolved for you.

Kind regards,
SBS Insurance Services Ltd

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★★★★★

“Home Contents Insurance”

Written on: 27/04/2018 by DavidySue18 (1 review written)

Covea Insurance passed our claim for the loss of my wife's jewellery to SBS.Within 2 days my claim was dealt with and settled to my satisfaction.A big thank you to all involved… Read Full Review

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★★☆☆☆

“Almost 2 months still no cooker replacement ”

Written on: 08/03/2018 by Galloway354 (1 review written)

Used this company through our nfu insurance. We're very slow on contacting us, nfu had to chase up the claim afew times. Once agreed that cooker was broken two/ three weeks later . An agreement was made to replace our cooker. And still weeks later again we have no cooker. With three young children in the house we've been without a cooker since 31st of January and it's now middle of march. And yet again still not heard of when we will actually be receiving our replacement… Read Full Review

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Sbsinsuranceservices's Comment

Written on: 08/03/2018

We are extremely sorry to have received this review and would love the opportunity to investigate this further and rectify this for you.

Unfortunately we are unable to allocate your details from this review, so please contact us directly via phone at your earliest convenience and we will look in to this urgently, please ask to speak with the Complaints Manager when you call.

We apologies that your claim has not been handled to your satisfaction, we pride ourselves in handling claims quickly with minimal disruption and are sorry if this has not been the case with your claim.

Kind regards,
SBS Insurance Services Ltd

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★★★★★

“Helpful ”

Written on: 18/01/2018 by tyDougherty305 (1 review written)

Ours was an NFU claim which was dealt with quickly and efficiently, we would certainly be happy to deal with SBS another time… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 29/11/2017 by Fedupofnonsense (1 review written)

Very dishonest in what they say, don’t care attitude , don’t call back when they say they will, blame the courier company and in all my years I have never heard such utter rubbish . Complaint made to NFU and I have stated that I’m not happy paying towards this company who fail to provide a good standard of service . Really let’s the NFU down . Time to look elsewhere . I cannot say anything positive about how my issue hasn’t been dealt with so will leave it there… Read Full Review

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Sbsinsuranceservices's Response to Fedupofnonsense's Review

Written on: 01/12/2017

SBS are very concerned to read this review and would love the opportunity to discuss this matter with you to resolve your concerns.

SBS pride ourselves on our level of service and we are extremely sorry to hear that you are unhappy in this instance.

Please contact us directly so that we are able to allocate your claim and investigate this further,

Kind regards

SBS Insurance Services

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★☆☆☆☆

“Disappointed ”

Written on: 17/11/2017 by Dangelok181 (1 review written)

I have waited 18 months for closure on a small claims. . Now I have withdrawn all insurance with NFU after probably 15 years… Read Full Review

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Sbsinsuranceservices's Comment

Written on: 01/12/2017

SBS are extremely sorry to have received this review and are alarmed that a claim that we have handled has taken so long to close. We pride ourselves on handling claims swiftly with minimal disruption and are extremely sorry if this was not the case with this claim.

We would love the opportunity to investigate your claim and put things right for you.

Please feel free to contact us directly via phone or email and we will look in to this matter with urgency.

Kind regards,

SBS Insurance Services

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★★★★★

“Every eventuality”

Written on: 07/11/2017 by Forsyth146 (1 review written)

 im so sorry that I am unable to complete your survey as it is not an interactive page and I do not have the time to to bullet point each specific question without causing confusion. However, I would most definitely recommend NFU to friends and family. I would even go to say, that I would put a comment on Facebook and Twitter; of how pleased I am and would not be surprised if NFU, would insure me, if, I decided to go on safari, with a side of beef strapped to my ankles, whilst on foot with… Read Full Review

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★★★★★

“my claim”

Written on: 07/11/2017 by EleanorRowe215 (1 review written)

From start to finish my claim was dealt with quickly and professionally and am very happy with the service I received and would highly recommend...cannot t fault the service I have received… Read Full Review

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★★★★★

“Small claim”

Written on: 07/11/2017 by McMillanrd252 (1 review written)

The service was very easy to use and my claim was taken seriously. At no time did I feel reluctance from anyone to deal fairly with my claim. There was a satisfactory outcome so that I was able to replace the item damaged within a very short time. Many thanks… Read Full Review

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★★★★★

“Insurance claim”

Written on: 04/11/2017 by Dunlapmv411 (1 review written)

Claim settled quickly, with no hassle,stolen items replaced within 3 weeks.very happy with service… Read Full Review

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★★★★★

“Damaged I phone”

Written on: 02/11/2017 by Niko431 (1 review written)

Excellent service, prompt replacement. The person I dealt with was a pleasure to deal with and very helpful. Very pleased… Read Full Review

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★☆☆☆☆

“Damaged Laptop Claim”

Written on: 13/09/2017 by MRC1 (1 review written)

Laptop damaged beyond repair. Very quick collection. Quick decision. Obsolete low value replacement offered that they could not supply. Even though they could not get one they still invoiced NFU for it. After many phone calls from myself and NFU I was eventually offered a cash settlement from NFU, and it took SBS several days to pay my excess back. Cheque for settlement arrived 13.9.17. 2 1/2 weeks to sort it!… Read Full Review

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Sbsinsuranceservices's Response to MRC1's Review

Written on: 14/09/2017

SBS are very sorry to hear that you have had such a bad experience in getting your claim settled, we will always look to offer current like for like replacements and produce quick and fair settlements, so we are extremely disappointed that this is not what appears to have occurred in this instance.

We would love the opportunity to discuss this further and try and put this matter right for you. Please contact us directly via our main line number as we would love the opportunity to allocate your claim details and identify what may have gone wrong here.

Please accept our sincere apologies for the service that you have received,

Kind regards,

SBS Insurance Services

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★★★★★

“Claim for damaged sofa and carpet.”

Written on: 01/09/2017

I recently made a claim on my RBS household insurance. Whilst dealing directly with the insurers I got the impression that they were most reluctant to be of any help. At a stressful time I found that they added to the stress rather than wanting to make things easier for me. I would not recommend RBS to anyone. However that is enough of the bad news! The claim was passed to SBS and a knight in shining armour arrived on the scene. What a change in attitude! He immediately made me feel that I was… Read Full Review

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★★★★★

“Friendly and claim sorted fairly and quickly”

Written on: 21/08/2017 by stevieoknow (1 review written)

My claim for a accidental damage to my Computer was dealt with very quickly and fairly. They kept me informed of the progress of the claim at all times… Read Full Review

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★★★★★

“Excellent friendly service”

Written on: 28/07/2017 by Peanut2012 (1 review written)

My experience of the company (and in particular the member of staff dealing with my claim ) was one of an excellent friendly and extremely helpful department... one which I would not hesitate to contact again if the need ever arose as I felt able to communicate with and be comfortable with the whole process which was made easy and dealt with promptly and efficiently. I liked being able to speak in person to a member of staff and not a machine with a million options to get through before you… Read Full Review

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★★★★★

“Efficient, quick and fair claim”

Written on: 28/07/2017 by Abbigail204 (1 review written)

I was contacted by SBS on behalf of the NFU insurance company after suffering a theft from my shed. The claim was dealt with within two days of contacting my insurer. SBS rang me in the afternoon and after a few simple questions and establishing the exact models of the equipment stolen they e-mailed me by the end of the working day with an offer of the same models (new) as replacements. … Read Full Review

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★☆☆☆☆

“Worst I've ever come across. Read Facebook reviews ”

Written on: 17/07/2017 by MrveryUnhappytothemax (1 review written)

From start to finish the most rude obnoxious inept company I've ever come across. Prerehearsed scripts from customer service that under cross-examination fall apart. Inability to keep to there words or my requests. Couldn't even leave correct telephone details on answer machine. I've only rated them 1/5 as I'm unable to rate any lower. Real rating should read 0/5. Im a retail area manager of a electronics and communications company and if my staff treated a customer the way they have treated… Read Full Review

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Sbsinsuranceservices's Response to MrveryUnhappytothemax's Review

Written on: 19/07/2017

Good afternoon,

SBS are sorry to hear that you are unhappy with the service that we have provided. We have looked in to your claim and can see that it has been dealt with in line with your insurance policy. We have emailed you directly regarding the outcome of your claim and hope that this has clarified our position.

If you are still unhappy with the outcome of your claim, please refer directly to your insurer.

Kind regards,

SBS Insurance Services

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Mrveryunhappytothemax's reply to Sbsinsuranceservices's Comment

Written on: 19/07/2017

Many thanks for your presentation rehearsed scripted reply.
Thank you for NOT sending your email dispite you stating that you have.
Great start re your reply that's 2 repeated failures yet again. Also my insurance company where at total disbelief re your report
Enough said really. Thanks for enhancing the credentials of my complaint further via your reply here.
Ladies and gentleman behold the worse company to deal with ever.
Thanks for reply.

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Sbsinsuranceservices's reply to Mrveryunhappytothemax's Comment

Written on: 19/07/2017

SBS are sorry that you are unhappy, the previous response was not in any way a scripted reply, we simply attempted to advise you of the facts surrounding your claim.

We can confirm that an email was sent to you yesterday at 3.59PM providing you with information previously requested. Please check your junk mail in case the email has been filtered there in error.

Kind regards,

SBS Insurance Services

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Mrveryunhappytothemax's reply to Sbsinsuranceservices's Comment

Written on: 19/07/2017

Thanka for your reply.
I have checked all my email folders and low and behold nothing from you. Also my insurance company has had nothing from you also so I suspect you have sent it to an incorrect email address. Hopefully non of my details where attached to this. Re the dpa.
And its quiet clear your replies are mostly scripted. All you have to do is review your Facebook review page. Have you seen the reports. Most companies would be embarrassed at the very least. Suggest you read them.
Kind regards

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★★★★★

“Great well informed service”

Written on: 04/07/2017 by philipprice001 (1 review written)

Great well informed service great communications. excellent delivery service. simple and effective. good customer service representatives. … Read Full Review

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★☆☆☆☆

“Really Bad Company”

Written on: 29/06/2017 by 7658sue (1 review written)

Make sure you have good photos of your jewellery. I lost an earring and paid an additional amount to have the earring replicated. It seems the jeweller SBS use, could not replicate my earring, so he just sent me a pair very similar. What I received back was a completely different pair of earrings, and SBS claim they know nothing about the "trusted jeweller" they use doing this. They have actually stated that the jeweller could not make a replica. Who uses a jeweller that cannot make… Read Full Review

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Sbsinsuranceservices's Response to 7658sue's Review

Written on: 05/07/2017

Good afternoon,

SBS are very sorry to hear that you are so unhappy with the service that you have received and hope that we have now resolved all of the issues that you have mentioned.

We understand that in this instance your claim was not settled as per our usual high standards, but we hope that by refunding you your betterment payment and agreeing to have you earrings produced by your local jeweller we have manged to satisfy your concerns.

Kind regards,
SBS Insurance Services

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★★★★★

“With lightening speed”

Written on: 14/06/2017 by StanBurridge (1 review written)

I had to offer a review for this company. Stupidly I spilled water on my laptop so claimed for damage against my contents insurance. The way the case was handled, the customer service and the speed it was settled...10/10 I could have been ordering a happy meal it was that fast and simple well done SBS and thank you, I am writing your review on a shiny new laptop happy days… Read Full Review

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