Damaged Laptop Claim

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MRC1's review of SBS Insurance Services - www.sbs-claims.co.uk

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“Damaged Laptop Claim”

Written on: 13/09/2017 by MRC1 (1 review written)

Laptop damaged beyond repair. Very quick collection. Quick decision. Obsolete low value replacement offered that they could not supply. Even though they could not get one they still invoiced NFU for it. After many phone calls from myself and NFU I was eventually offered a cash settlement from NFU, and it took SBS several days to pay my excess back. Cheque for settlement arrived 13.9.17. 2 1/2 weeks to sort it!

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Sbsinsuranceservices's Response to MRC1's Review

Written on: 14/09/2017

SBS are very sorry to hear that you have had such a bad experience in getting your claim settled, we will always look to offer current like for like replacements and produce quick and fair settlements, so we are extremely disappointed that this is not what appears to have occurred in this instance.

We would love the opportunity to discuss this further and try and put this matter right for you. Please contact us directly via our main line number as we would love the opportunity to allocate your claim details and identify what may have gone wrong here.

Please accept our sincere apologies for the service that you have received,

Kind regards,

SBS Insurance Services

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