Privilege Home Insurance - not to be trusted at all

A serious issue that damaged some household electronics proved to be too expensive for me so I claimed under my household policy which covered the damage. That was in the first week of December. By a few days before Christmas the items had come back from their subcontractors as "repaired" which neither of them were. Not only were the subcontractors incompetent, it turned out that the only spare parts that may have been used could only have come from second hand equipment as the manufacturer had no inventory and had not for over 18 months. Privilege wanted them sent back to the repairer to give them a second chance or sent to the manufacturer for repair. I took them into the manufacturer's shop where they gave a report saying that they were no longer supported (as I had told Privilege at the outset). I received a letter from Privilege just after Christmas to say that it may be some time in mid-January before they can address the issues.

As this is part of my home policy, to say I am disgusted is an understatement. If they are this incompetent with small items and employ incompetents as subcontractors, then I dread to think what kind of mess they would make of repairing my home in the event of a problem.

They advertise "No fuss" insurance. Nothing could be further from the truth. If you care for something and need insurance, don't go anywhere near Privilege.