Shocking customer service

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Post Office Home Insurance
★☆☆☆☆
1.2
From 41 reviews
2.0% of users recommend this

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Guest's review of Post Office Home Insurance

“Shocking customer service”

★☆☆☆☆

written by on 19/09/2013

No one will answer your calls. I've been trying to call about my claim for two weeks now and no one will answer the phone. When someone does answer they just direct you to another number. Never again!!!!

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Indahousesingh's Comment

Written on: 26/07/2015

Hi, I have just been another victim of redirecting having caled there claim Line number 24/7 only to find out they are only open mon - Friday 9-5pm. I'm still not sure I've got the right number.

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Indahousesingh's Comment

Written on: 29/07/2015

since the 24th July i have been told i would receive a call from the legal & general underwriters.

This did not happen and eventually i gave in to calling them yesterday which resulted in the advisor taking my details for another call back within 24hrs due to their system being down.

Today i managed to get in touch with an underwriter who confirmed that no details of my claim had been logged or acknowledged.

The underwriter took my details and scheduled a surveyor for the following monday (8 days from my first attempt to contact the post office).

I have asked for a complaint to me logged regarding the getting the claim logged with the excess calls i've had to make....to be continued.

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